# Massimo Dutti: Clothing store

> Online fashion for women & men

Canonical page: [https://chrome-stats.com/d/id373282826](https://chrome-stats.com/d/id373282826)

## Overview

- **ID:** `id373282826`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Industria de Diseno Textil, S.A.
- **Category:** Shopping
- **Rating:** 4.80 / 5 (12,919 ratings)
- **Version:** 2608.4.2
- **Last updated:** 2026-09-14
- **First published:** 2010-05-28
- **Size:** 173 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/massimo-dutti-clothing-store/id373282826)
- **Privacy policy:** [https://static.massimodutti.net/3/static2/itxwebstandard/pdf/privacy\_policy/34009450/privacy\_policy-5.pdf?20181019040000](https://static.massimodutti.net/3/static2/itxwebstandard/pdf/privacy_policy/34009450/privacy_policy-5.pdf?20181019040000)

## Description

Discover the Massimo Dutti app for online fashion shopping for women and men. Access updated designs, New In arrivals, editorials, and the exclusive Paper fashion experience. Create your personal account to save favourites, track orders, manage payments, and enjoy free in-store delivery and easy returns. In stores, use the Scan & Shop feature to scan garments, pay online, and collect your order.

Stay ahead with exclusive pre-sales, personalised recommendations, and real-time notifications for new arrivals and promotions. Use fast search and filters to find items fast, browse the full catalogue from coats to accessories, and share favourites with friends. The app also highlights sustainability with Join Life, a store locator, and social links to follow Massimo Dutti.

## Rankings

- #15,135 — Overall
- #36 — black friday
- #56 — store

## Review summary

Most reviews are negative, focusing on customer service and app reliability. Key pain points include poor support, missing or delayed orders and refunds, wishlist syncing problems, difficult navigation, slow performance, and payment issues. There are some positive notes about the clothing quality and design, but these are outweighed by the service and app experience problems. A redesign of the app and improvements to support could mitigate the major concerns.

### Pros

- High-quality clothing with excellent options for women.
- The clothes are loved by customers and purchases are frequent.
- The app looks good and presents items in an appealing way.
- Some users find the app easy to navigate.

### Cons

- Poor or unhelpful customer service with slow responses and escalation failures.
- Orders not arriving / missing shipments with tracking problems and delayed refunds.
- Wishlist not syncing between the app and the web (inability to create or maintain wishlists).
- Frustrating app navigation and slow performance, including crashes after iOS updates.
- Online payment issues and inability to select a payment method.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id373282826)