# DEWA

> Business

Canonical page: [https://chrome-stats.com/d/id364928325](https://chrome-stats.com/d/id364928325)

## Overview

- **ID:** `id364928325`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Dubai Electricity & Water Authority
- **Category:** Business
- **Rating:** 4.60 / 5 (6,133 ratings)
- **Version:** 10.3.6
- **Last updated:** 2026-07-22
- **First published:** 2010-04-09
- **Size:** 248 MB
- **Data as of:** 2026-09-09
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/dewa/id364928325)
- **Website:** [https://www.dewa.gov.ae](https://www.dewa.gov.ae/)
- **Privacy policy:** [https://www.dewa.gov.ae/en/security-and-policy](https://www.dewa.gov.ae/en/security-and-policy)

## Description

DEWA Smart App provides a unique, interactive digital experience by bundling innovative services into a single platform designed to meet the needs of consumers, builders, suppliers, and students.

By delivering integrated tools and features, the app creates added sustainable value for all stakeholders, enabling collaboration, learning, and efficient workflows on a scalable platform.

## Rankings

- #23,471 — Overall
- #35 — author

## Review summary

Mixed reviews show strong functionality and some good support, but recurring reliability and payment problems dominate. Pros noted include responsive customer service, a feature-rich experience, and updates that improve navigation. The most mentioned issues are payment and billing troubles (including international card/Apple Pay problems and double charges), app stability and usability (frequent login prompts, freezes, heavy animations, confusing UI), insufficient or slow support for online complaints, and missing or hard-to-access features such as daily consumption data, statements, or the ability to add multiple accounts. Overall, usefulness is tempered by reliability and payments-related pain points.

### Pros

- Helpful customer service with quick, courteous responses when incidents are reported.
- Feature-rich app with meaningful updates and improved navigation.
- Some users find the app makes daily tasks easier and more manageable.

### Cons

- Payment and billing issues, including inability to pay, complex processes, and double charges or unexplained spikes.
- International card support and Apple Pay issues, with foreign cards failing and verification codes not working abroad.
- App stability and usability problems, such as frequent login prompts, freezes/crashes, heavy animations, and confusing UI.
- Poor or slow customer support and resolution of online complaints.
- Missing or hard-to-access features and documents (daily consumption data, statements, proof of address, multiple accounts).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id364928325)