# Japan Airlines

> Travel

Canonical page: [https://chrome-stats.com/d/id351785536](https://chrome-stats.com/d/id351785536)

## Overview

- **ID:** `id351785536`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Japan Airlines Co., Ltd.
- **Category:** Travel
- **Rating:** 4.60 / 5 (19,456 ratings)
- **Version:** 6.4.0
- **Last updated:** 2026-08-26
- **First published:** 2012-08-08
- **Size:** 130 MB
- **Data as of:** 2026-09-29
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/japan-airlines/id351785536)
- **Privacy policy:** [https://www.jal.co.jp/jp/en/footer/security/](https://www.jal.co.jp/jp/en/footer/security/)

## Description

The all-new JAL app brings travel planning and booking into one simple, user-friendly experience. Discover destinations, plan itineraries, and secure your seats with just a few taps.

Features include visualizing your journey before you fly, checking inflight menus and Wi-Fi availability, real-time gate and delay notifications, and easy Miles and Status tracking. The app is designed for both first-time travelers and regular flyers, keeping you connected and informed at every step.

## Rankings

- #12,061 — Overall
- #14 — airline
- #46 — rakuten

## Review summary

The Japan Airlines iOS app is largely criticized for reliability, navigation, and missing features. Recurrent issues include reservation lookup failures, syncing with JMB accounts, and codeshare handling; missing home city options like Honolulu/Guam; a clunky redesign; weak codeshare integration with partners; and absent boarding details (terminal/gate info, QR codes, wallet tickets). A few users note some flight search functionality and inflight movie previews, but overall the app is described as unusable by many.

### Pros

- Flight search and basic flight information are accessible in the app.
- Inflight movie previews are available in the app.
- The app provides a basic framework for travel planning despite issues, indicating usable underlying features.

### Cons

- Booking and reservation management is unreliable: cannot locate bookings, syncing with JMB accounts, and codeshare handling problems.
- Location coverage is incomplete: Honolulu and Guam are missing as home/current city options.
- The app design feels clunky and user-unfriendly, with changes that users dislike.
- Codeshare/partner integration is weak: American Airlines bookings arent recognized and seat management is difficult.
- Critical boarding details are missing or hard to access: no terminal/gate info, QR codes dont appear, and wallet-ticket support is lacking.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id351785536)