# Carbonite Mobile

> Productivity

Canonical page: [https://chrome-stats.com/d/id347953228](https://chrome-stats.com/d/id347953228)

## Overview

- **ID:** `id347953228`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Open Text Inc.
- **Category:** Productivity
- **Rating:** 4.40 / 5 (1,109 ratings)
- **Version:** 5.1.926
- **Last updated:** 2026-06-09
- **First published:** 2009-12-29
- **Size:** 50 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/carbonite-mobile/id347953228)
- **Website:** [http://www.carbonite.com](http://www.carbonite.com/)
- **Privacy policy:** [http://www.carbonite.com/en/terms-of-use/privacy](http://www.carbonite.com/en/terms-of-use/privacy)

## Description

Carbonite Mobile is the companion app for Carbonite Safe, enabling secure access to your backed-up photos, files, and documents from your phone. Remotely view, share, and restore your backups with quick restoration and automatic backup to keep memories and important data safe.

Key features include previewing backups, marking favorites for fast access, and saving items directly to your device. This mobile app pairs with Carbonite Safe on desktop, delivering seamless cross-device protection and peace of mind.

## Rankings

- #53,890 — Overall
- #42 — tabs backup & restore

## Review summary

The reviews show a mobile app plagued by crashes, endless loading, and inconsistent file access. Performance issues (slow previews, scrolling, long directory lists) and unreliable backups (delayed updates, missing video auto-backups) are common. Login hurdles and weak support amplify frustration. A minority still view the app as useful when it works, offering on‑the‑go access to backed‑up files, but reliability is the dominant concern.

### Pros

- Access to backed-up files on the go (photos, documents) via the mobile app
- When it functions, the app is a great tool and aligns with long-time Carbonite usage
- Familiarity for long-time Carbonite users who expect mobile access as part of the ecosystem

### Cons

- Frequent crashes and the app won’t open or keeps spinning/loading
- Slow performance: image previews slow to load and scrolling is sluggish; long directories cause issues
- Backup syncing is unreliable: not automatically backing up video files and backups do not update promptly
- Inability to access files or incomplete file visibility on mobile vs desktop, plus persistent login/captcha and 'Try Again' errors
- Poor or broken support resources (e.g., support page 404) and reports of minimal useful assistance

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Source: [Chrome-Stats](https://chrome-stats.com/d/id347953228)