# Fido My Account

> Track data usage & pay bills

Canonical page: [https://chrome-stats.com/d/id337632423](https://chrome-stats.com/d/id337632423)

## Overview

- **ID:** `id337632423`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Fido Solutions Inc.
- **Category:** Utilities
- **Rating:** 4.20 / 5 (1,038 ratings)
- **Version:** 4.57.0
- **Last updated:** 2026-09-02
- **First published:** 2015-11-04
- **Size:** 165 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/fido-my-account/id337632423)
- **Privacy policy:** [https://www.fido.ca/consumer/terms/privacy-policy](https://www.fido.ca/consumer/terms/privacy-policy)

## Description

Fido My Account consolidates your mobile service management into a single secure dashboard. Track data usage with **Data Bytes**, set alerts to stay within your plan, compare options, upgrade, and securely pay bills from anywhere.

It also supports **SIM/eSIM** management, family line oversight, 24/7 support via articles or a virtual assistant, travel controls, and exclusive **Rogers Bank** offers. Stay informed with real-time order tracking and What's New updates.

## Rankings

- #56,441 — Overall
- #40 — account
- #79 — usage

## Review summary

Reviews show persistent reliability and usability problems with Fido My Account. The top issues are sign-in failures, frequent crashes or the app not opening after updates, lingering session timeouts, inaccurate or delayed data usage reporting, and trouble viewing or paying balances. A few mentions touch on navigation or guest sign-in limits. Overall, feedback is overwhelmingly negative about the app's stability and ease of use.

### Cons

- Frequent sign-in failures or inability to sign in (guest sign-in is limited in some cases)
- App crashes or won’t open after updates and during use (including verification code crashes)
- Persistent session timeouts and 'Your session timed out' errors
- Data usage/real-time updates not working or delayed (e.g., usage not updating, 12-hour delays)
- Inability to view balance or pay bill within the app (and related account management issues)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id337632423)