# GotoBus – Online Bus Tickets

> Bus Travel Made Easy

Canonical page: [https://chrome-stats.com/d/id334568970](https://chrome-stats.com/d/id334568970)

## Overview

- **ID:** `id334568970`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** GotoBus.com
- **Category:** Travel
- **Rating:** 4.10 / 5 (427 ratings)
- **Version:** 2.2.2
- **Last updated:** 2026-01-16
- **First published:** 2010-06-05
- **Size:** 39 MB
- **Data as of:** 2026-09-15
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/gotobus-online-bus-tickets/id334568970)
- **Website:** [https://www.gotobus.com/](https://www.gotobus.com/)
- **Privacy policy:** [https://www.gotobus.com/privacy/](https://www.gotobus.com/privacy/)

## Description

GotoBus makes intercity travel simple: compare 4000+ bus schedules from 80+ operators across the US, Mexico, Europe, and Canada, and book tickets and hotels in one place. Benefit from exclusive partner deals, real-time trackers, self-check-in, easy rescheduling, map-based pickup locations, and a loyalty program that rewards your journeys.

For partners and operators, you can view booking reports and enjoy easy customer check-in features such as validating tickets by confirmation number or scanning e-tickets.

## Rankings

- #81,620 — Overall

## Review summary

GoToBus is praised for affordability, reliability, and quick, smooth trips with clean, professional drivers. But many reviews cite persistent issues: weak support (no 24/7 bilingual help, hard to reach), ticketing problems and unexpected charges due to miscommunication with bus partners, and recurring app bugs and login problems. Pricing inconsistencies and rescheduling fees are also a common complaint. Overall, users want better customer service, clearer ticketing, easier refunds, and a more stable app.

### Pros

- Affordable pricing and good value for money
- Reliable and on-time service
- Efficient and fast, good for quick trips
- Clean, professional drivers

### Cons

- Poor customer support and lack of 24/7 bilingual help; difficult to contact; weak options for rescheduling and refunds
- Ticketing issues and miscommunication with bus partners leading to extra charges or invalid tickets
- Frequent app bugs and login/account problems
- Pricing inconsistencies and surprising or extra fees (rescheduling fees, price gaps between online and app)
- On-trip coordination issues and general onboarding friction (inconsistent boarding experiences due to ticketing or driver issues)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id334568970)