# BOS:311

> Utilities

Canonical page: [https://chrome-stats.com/d/id330894558](https://chrome-stats.com/d/id330894558)

## Overview

- **ID:** `id330894558`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Boston
- **Category:** Utilities
- **Rating:** 2.60 / 5 (85 ratings)
- **Version:** 6.4.29
- **Last updated:** 2025-11-25
- **First published:** 2009-10-22
- **Size:** 26 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/bos-311/id330894558)
- **Website:** [http://www.cityofboston.gov/citizensconnect](http://www.cityofboston.gov/citizensconnect)
- **Privacy policy:** [https://www.boston.gov/departments/innovation-and-technology/terms-use-and-privacy-policy](https://www.boston.gov/departments/innovation-and-technology/terms-use-and-privacy-policy)

## Description

BOS:311 enables Boston residents to report non-emergency issues in their neighborhoods, such as potholes and graffiti, directly feeding into the City of Boston’s work order system for timely responses.

The app lets you follow the status of your requests, view others’ reports, and use a map to see active issues across the city.

## Rankings

- #177,752 — Overall

## Review summary

The BOS:311 app is praised for being easy to use and convenient, with timely follow-up when departments respond and occasional quick on-site actions. However, many reviews report chronic issues: reports going unanswered for months, frequent reliability problems (crashes, loading failures), performance and UI regressions after updates, missing reporting categories and submission restrictions, and inconsistent responsiveness across areas.

### Pros

- Easy to use and convenient for submitting reports.
- Timely follow-up when city departments address a ticket.
- In some cases, the app enables quick on-site action and prompt problem resolution.

### Cons

- Reports often go unanswered or remain open for months.
- Reliability problems: crashes, failing to load, updates issues.
- Performance and UX problems after updates: slow loading, clunky interface, and inability to filter the map.
- Missing or restricted reporting options: out-of-area submissions, limited categories (e.g., bike infrastructure) and not for crimes.
- Inconsistent responsiveness across neighborhoods and administrations.

## Similar extensions and apps

- [NBConnected](https://chrome-stats.com/d/id6499559276) — 3.00 / 5
- [Beaumont 311](https://chrome-stats.com/d/id1177521255) — 4.50 / 5
- [MY BHAM 311](https://chrome-stats.com/d/id1618772493) — 4.40 / 5
- [Worcester 311](https://chrome-stats.com/d/id1643731248) — 4.60 / 5
- [Bridgeport 311](https://chrome-stats.com/d/id1148158277) — 4.50 / 5
- [Baltimore City 311](https://chrome-stats.com/d/id1419786875) — 2.30 / 5
- [Ready 311](https://chrome-stats.com/d/id1436346560) — 2.10 / 5
- [CBUS 311](https://chrome-stats.com/d/id1608556864) — 1.80 / 5
- [Hartford 311](https://chrome-stats.com/d/id6651855842)
- [311Somerville](https://chrome-stats.com/d/id1086636902) — 2.30 / 5
- [Billerica Works](https://chrome-stats.com/d/id6470378717)
- [Houston 311](https://chrome-stats.com/d/id572912099) — 4.30 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id330894558)