# NYC 311

> Utilities

Canonical page: [https://chrome-stats.com/d/id324897619](https://chrome-stats.com/d/id324897619)

## Overview

- **ID:** `id324897619`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Department of Information Technology And Telecomm
- **Category:** Utilities
- **Rating:** 3.00 / 5 (428 ratings)
- **Version:** 5.24.0
- **Last updated:** 2026-09-10
- **First published:** 2009-08-12
- **Size:** 102 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/nyc-311/id324897619)
- **Website:** [http://www.nyc.gov/html/misc/html/311/html/311\_app\_faq.shtml](http://www.nyc.gov/html/misc/html/311/html/311_app_faq.shtml)
- **Privacy policy:** [https://www1.nyc.gov/html/misc/html/NYC311-privacy-mobile.html](https://www1.nyc.gov/html/misc/html/NYC311-privacy-mobile.html)

## Description

The NYC311 App is your on-the-go, one-stop shop for New York City government services.

Stay in the know by checking daily statuses for Alternate Side Parking, trash collection, and schools, with notifications when schedules change. Report issues with Service Requests, track ongoing requests, and connect with NYC311 Online and Text for easy access to city services.

## Rankings

- #92,176 — Overall

## Review summary

Users largely dislike the app’s workflow: it often redirects to the NYC DOT/311 website and blocks in-app complaint submissions. Address inputs and map-based location reporting are unreliable, with many areas requiring manual entry. Tickets frequently close without resolution, leaving issues unaddressed. The user experience is generally seen as not very user-friendly. On the plus side, parking-violation reporting is noted as effective, and some reviews praise the category structure and the ability to attach photos and location data.

### Pros

- Parking-violation reporting is noted as effective.
- Categories are well-structured with good information and the option to attach photos/location data.
- Some users find the app straightforward to use for certain tasks.

### Cons

- In-app submission often redirects to the NYC DOT/311 website, making filing a complaint difficult or impossible within the app.
- Address inputs and map/location reporting are unreliable, with many areas requiring manual entry or certain locations being hard to locate.
- Tickets frequently close without resolution, leaving issues unaddressed.
- General usability is criticized as not user-friendly or awkward to use.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id324897619)