# SugarSync

> Productivity

Canonical page: [https://chrome-stats.com/d/id288491637](https://chrome-stats.com/d/id288491637)

## Overview

- **ID:** `id288491637`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SugarSync, Inc.
- **Category:** Productivity
- **Rating:** 3.20 / 5 (115 ratings)
- **Version:** 5.2.0
- **Last updated:** 2022-04-06
- **First published:** 2019-02-12
- **Size:** 33 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/sugarsync/id288491637)
- **Website:** [http://www.sugarsync.com](http://www.sugarsync.com/)
- **Privacy policy:** [https://www.sugarsync.com/privacy.html](https://www.sugarsync.com/privacy.html)

## Description

SugarSync securely backs up and syncs files, photos, and more across devices with encrypted cloud storage and reliable cross-device syncing.

It also enables iPhone photo import without iCloud, flexible sharing, remote data wipe, and straightforward restoration of previous folder states, plus a free 30-day trial and scalable plans for personal or business use.

## Rankings

- #147,339 — Overall
- #18 — tabs backup & restore
- #25 — sync

## Review summary

SugarSync is valued for reliable cross-device syncing, automatic backups, strong security, and versioned/archival access, plus phone photo backups and remote access. However, reviews repeatedly flag reliability problems—crashes, inconsistent syncing, and platform bugs—especially on iOS. Extended outages and slow support amplify frustration, leading some users to seek alternatives. Overall, it’s feature-rich, but reliability and support issues color the user experience.

### Pros

- Seamless cross-device syncing and automatic backups across computers and mobile devices.
- Background operation with automatic backups; you can access files from any device.
- Strong security features including two-factor authentication and file versioning/archival access.
- Long history of service; acts as a safety net for important files and photos.
- Backups of phone photos and remote access to files.

### Cons

- Frequent crashes and unreliable syncing; the app crashes non-stop.
- Major outages with accounts becoming inaccessible for extended periods and slow or no resolution.
- Poor or unresponsive customer support (unreturned calls and emails).
- iOS limitations and bugs causing issues; reliability is uneven on Apple devices (Android/desktop more stable).
- Some users feel the service is outdated and are considering switching to alternatives.

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- [PhotoSync](https://chrome-stats.com/d/id6755623599)
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- [Sync with Files](https://chrome-stats.com/d/id6754183905) — 5.00 / 5
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- [Syncplicity](https://chrome-stats.com/d/id451122305) — 2.70 / 5
- [4Sync](https://chrome-stats.com/d/id666270575) — 2.90 / 5
- [Secure Cloud Home](https://chrome-stats.com/d/id6760389108)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id288491637)