# Hotels.com: Book Hotel Deals

> Last-minute stays & rewards

Canonical page: [https://chrome-stats.com/d/id284971959](https://chrome-stats.com/d/id284971959)

## Overview

- **ID:** `id284971959`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Hotels.com
- **Category:** Travel
- **Rating:** 4.80 / 5 (2,290,345 ratings)
- **Version:** 2026.37
- **Last updated:** 2026-09-14
- **First published:** 2019-02-11
- **Size:** 482 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hotels-com-book-hotel-deals/id284971959)
- **Privacy policy:** [http://www.hotels.com/customer\_care/privacy.html](http://www.hotels.com/customer_care/privacy.html)

## Description

**Hotels.com** makes it easy to search, compare, and reserve hotels, resorts, motels, and other stays worldwide. Browse more than 500,000 properties, filter by price, location, guest rating, and amenities, and find options for last-minute trips, weekend getaways, business travel, or extended stays.

Join One Key for free to earn OneKeyCash on eligible bookings, access member prices and mobile-only deals, and save on select stays. The app also supports price alerts, flexible booking, free cancellation on eligible properties, pay-later options, and convenient reservation management.

## Rankings

- #171 — Overall
- #1 — hotels
- #7 — booking
- #15 — travel
- #89 — stayfree

## Review summary

Pros: easy-to-find value, redeemable rewards, friendly staff, clean rooms, and convenient locations. Cons: limited customer support via chat, refund issues, persistent app notifications, occasional reservation lookup problems, and inconsistent hotel maintenance. Overall, Hotels.com remains useful for planning and saving money, but support responsiveness, refund handling, and hotel quality consistency need improvement.

### Pros

- Friendly, helpful hotel staff across properties
- Consistently clean and comfortable rooms/hotels
- Great locations convenient to attractions
- Good value: competitive prices and ability to redeem free nights
- App helps plan trips and saves time comparing rates

### Cons

- Weak chat-based customer support and difficulty reaching a real person
- Refund delays or denials after cancellations
- App notification clutter and un-dismissable alerts
- Reservation lookup issues within the app (difficulty locating bookings)
- Inconsistent hotel quality/maintenance (carpets, mildew, bugs) across properties

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Source: [Chrome-Stats](https://chrome-stats.com/d/id284971959)