# Palo Alto Link

> Transit in Palo Alto

Canonical page: [https://chrome-stats.com/d/id1663667568](https://chrome-stats.com/d/id1663667568)

## Overview

- **ID:** `id1663667568`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Via Transportation, Inc.
- **Category:** Travel
- **Rating:** 4.60 / 5 (393 ratings)
- **Version:** 4.29.1
- **Last updated:** 2026-08-17
- **First published:** 2023-03-02
- **Size:** 134 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/palo-alto-link/id1663667568)
- **Privacy policy:** [https://ridewithvia.com/legal/privacy/](https://ridewithvia.com/legal/privacy/)

## Description

Palo Alto Link is the city’s easy, affordable, and eco-friendly rideshare. With this extension, you can book a ride on your phone, view several ride options, and get directions to a nearby intersection where a driver will pick you up. Our corner-to-corner matching connects riders headed in the same direction, pooling rides to lower prices and reduce emissions.

SUSTAINABLE. Sharing rides reduces the number of vehicles on the road, cutting congestion and CO2. Our fleet blends hybrid and fully electric vehicles, so riding greener is just a couple taps away. Questions? Reach support-pal@ridewithvia.com. If you’re enjoying the service, a 5-star rating is always appreciated.

## Rankings

- #80,648 — Overall

## Review summary

Reviews praise Palo Alto Link for low fares, ease of use, and friendly drivers, but reliability suffers from frequent app bugs, inaccurate ETAs, and driver no-shows. Users also report confusing pickup locations and routing that cause extra walking or detours, with limited or slow customer support. Overall, the service is affordable and convenient when it works, but stability and navigation issues are the primary negatives.

### Pros

- Low-cost rides—much cheaper than typical rideshares, with occasional free rides.
- Easy to use and intuitive app interface.
- Generally quick pickups and reliable service when functioning.
- Friendly, safe, and courteous drivers.
- Flexible pickup options, including walking to a nearby pickup and cash payments.

### Cons

- Frequent bugs and crashes: the app often freezes or runs slowly, requiring you to close and reopen.
- Inaccurate or unreliable estimated arrival times and longer overall trips due to routing choices.
- Drivers missing or canceling pickups and poor or slow customer support.
- Unreliable pickup location logic and random shifts in pickup/drop-off spots, causing extra walking.
- Commuter routing integration adds detours and is not direct to the destination (especially for Caltrain users).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1663667568)