# Public Mobile

> Do it all in the app

Canonical page: [https://chrome-stats.com/d/id1645306824](https://chrome-stats.com/d/id1645306824)

## Overview

- **ID:** `id1645306824`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** TELUS Communications Inc.
- **Category:** Utilities
- **Rating:** 4.40 / 5 (186 ratings)
- **Version:** 3.2.0
- **Last updated:** 2026-09-11
- **First published:** 2023-05-19
- **Size:** 74 MB
- **Data as of:** 2026-09-16
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/public-mobile/id1645306824)
- **Website:** [https://www.publicmobile.ca](https://www.publicmobile.ca/)
- **Privacy policy:** [https://www.publicmobile.ca/en/on/privacy-policy](https://www.publicmobile.ca/en/on/privacy-policy)

## Description

Public Mobile delivers Canada's first 5G subscription experience inside the app. Activate in minutes with eSIM on an eSIM-ready device, choose from 5G speed plans with unlimited data, and manage your account with easy self-service features.

In the app, track usage, purchase add-ons, earn rewards, and refer friends while keeping your existing number. Get 24/7 online support and control your wireless plan from anywhere with a few taps.

## Rankings

- #109,437 — Overall

## Review summary

Most reviews describe significant app and service problems rather than positives. Key recurring issues include payment failures (inability to pay with various cards, cross-border/ZIP issues), activation problems (eSIM/physical SIM activation errors, account sign-in blocks), and poor customer support (limited contact options, broken chat, slow or ineffective help). Additional pain points cover unsubscribe/remove payment methods and overall app/website usability (blank pages, loading crashes, lockdown mode compatibility). A minority note roaming limitations and one user finds a workaround with eSIM; overall, sentiment is strongly negative due to friction and unresolved issues.

### Cons

- Payment processing failures and inability to pay with multiple credit/debit cards; cross-border/ZIP code issues.
- Activation problems and sign-in/account access blocks; activation failures, needing chat/ticket workflow.
- Poor customer support and limited contact options; broken chat; unhelpful or slow assistance.
- Difficult unsubscribe/remove payment methods; ongoing charges and hard-to-cancel subscriptions.
- App/website usability issues including blank pages, loading failures, and compatibility problems (e.g., lockdown mode).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1645306824)