# My Optimum

> View WiFi, pay, and get help

Canonical page: [https://chrome-stats.com/d/id1644414970](https://chrome-stats.com/d/id1644414970)

## Overview

- **ID:** `id1644414970`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** CSC Holdings, LLC.
- **Category:** Productivity
- **Rating:** 4.30 / 5 (90,700 ratings)
- **Version:** 2.8
- **Last updated:** 2026-09-12
- **First published:** 2023-07-04
- **Size:** 85 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/my-optimum/id1644414970)
- **Privacy policy:** [https://www.optimum.net/pages/PrivacyExisting.html](https://www.optimum.net/pages/PrivacyExisting.html)

## Description

Introducing My Optimum: manage your Optimum account, troubleshoot WiFi, view network details, outages, and bill reminders. 

Pay bills easily, optimize speed with extender setup guidance, and personalize your home network with per-user profiles, device management, and usage tracking across devices.

## Rankings

- #4,299 — Overall
- #43 — mobile view

## Review summary

Multiple reviews converge on outages and unreliable service as the main gripe, paired with persistent app and billing problems and poor customer support. A minority report some positive experiences, but the majority focus on reliability, billing disputes, and frustrating app interactions.

### Pros

- Some reviewers report the service works well for extended periods in certain areas.
- A few reviewers note courteous or helpful support when issues were addressed.

### Cons

- Frequent outages and slow/unreliable internet speeds, often described as occurring daily or monthly across reviews.
- App reliability issues, including constant logins/logouts and inability to update payment info, plus a frustrating user experience with automated chat/tools.
- Poor customer service overall, with difficulty reaching a live representative and reports of unhelpful or gaslighting behavior.
- Billing and promos disputes, including promised gift cards or bundles that are not fulfilled and unexpected charges.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1644414970)