# Keystone Connection

> Business

Canonical page: [https://chrome-stats.com/d/id1643478570](https://chrome-stats.com/d/id1643478570)

## Overview

- **ID:** `id1643478570`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** CINC Systems
- **Category:** Business
- **Rating:** 1.30 / 5 (47 ratings)
- **Version:** 10.1.1
- **Last updated:** 2026-09-15
- **First published:** 2023-01-05
- **Size:** 150 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/keystone-connection/id1643478570)
- **Privacy policy:** [https://kppm.cincwebaxis.com/Content/CINC\_Privacy\_Policy.html](https://kppm.cincwebaxis.com/Content/CINC_Privacy_Policy.html)

## Description

The KPPM Connection Homeowner and Board App is a mobile-friendly way to interface with your community association. You will be able to make payments, view your account, and access community information all in one place. 

If you already have a login to your association website, you can log in to the App using the same email address and password you use for your association website. If you do not have a current login to your association site, simply click the register button and submit your information. Once your registration is approved, you will receive an email with a link to set your password and then you will be able to log into your account directly from this app. 

If you already have a login and do not remember your password, click the Forgot Password link, enter your email address to request a password reset and you will receive an email with a link to set your password. Once set, you can log in with your email address and new password. 

Once logged in, Homeowners will have direct access to the following features:
a. Easily switch between accounts if multiple properties are owned
b. Homeowner Dashboard
c. Access association documents
d. Access association directories
e. Access association photos
f. Access Contact Us Page
g. Pay Assessments
h. Access violations – add comments and take pictures from mobile device to add to violation
i. Submit ACC Requests and include pictures and attachments (pictures can be taken from mobile device) 
j. Access homeowner ledger
k. Submit work orders and check on status of their work orders (add comments and take pictures from mobile device)

In addition, Board Members will be able to take advantage of the following features:
a. Board Tasks
b. ACC Review
c. Board documents
d. Violations Review
e. Invoice Approval
f. Work Order Review

## Rankings

- #294,109 — Overall

## Review summary

Users consistently report that the Keystone Connection iOS app is unreliable and frustrating. The top issues are repeated login/registration failures and password-reset problems across devices, coupled with inconsistent cross-device login. The payment flow is problematic: ACH fees are high and Apple Pay often fails or is unavailable. The app is clunky and lacks features found in the web version (payment history, work orders, violations), with poor UX (too many clicks, portrait-only on iPad, missing PDFs, weak notifications). Overall, many users prefer the web app and urge urgent fixes.

### Pros

- A mobile self-service and payments channel for Keystone accounts.
- Intends to support multiple payment methods (card, ACH, and Apple Pay) within the app.
- Offers on-the-go access to account actions that mirrors the web app.

### Cons

- Repeated login/registration failures and password-reset problems across devices.
- Apple Pay often unavailable and ACH payments incur higher fees; confusing payment fees.
- App barely functions with numerous bugs and stability issues.
- Poor user experience: too many steps to submit a payment, portrait-only on iPad, and navigation frictions.
- Missing or non-functional features compared to the web app (no payment history, work orders, violations; PDFs not viewable).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1643478570)