# Accolade Care

> Medical

Canonical page: [https://chrome-stats.com/d/id1640306909](https://chrome-stats.com/d/id1640306909)

## Overview

- **ID:** `id1640306909`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Accolade, Inc.
- **Category:** Medical
- **Rating:** 4.90 / 5 (2,553 ratings)
- **Version:** 6.94.0
- **Last updated:** 2026-08-28
- **First published:** 2022-12-13
- **Size:** 188 MB
- **Data as of:** 2026-09-07
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/accolade-care/id1640306909)
- **Website:** [https://www.accoladecare.com](https://www.accoladecare.com/)
- **Privacy policy:** [https://www.accoladecare.com/privacy-policy/](https://www.accoladecare.com/privacy-policy/)

## Description

Accolade Care provides virtual primary care and mental health services to members through their employer or health plan. Board-certified physicians with an average of 15 years' experience diagnose, treat, and prescribe online, available 365 days a year via phone or computer. Our clinicians address a wide range of conditions and emphasize whole-person health, combining medical care with mental health support.

Online visits cover urgent care, chronic condition management, preventive care, and therapy. Therapists offer single or recurring sessions, and prescriptions for non-controlled medications can be issued for up to 90 days. Note: online therapy is for members 18 years and older.

## Rankings

- #35,167 — Overall

## Review summary

User feedback is mixed: many praise Accolade Care for convenient remote visits and high-quality doctors, with fast scheduling and broad doctor access. However, repeated login crashes, app instability, and heavy authentication friction hinder use. Messaging is often inaccessible in-app, and billing/insurance issues hinder trust. Some reviews also note delays in charting and prescription processing and inconsistent customer support. Overall, strong potential when the app works, but reliability and support need improvement.

### Pros

- Convenient at-home/remote care with access to many doctors.
- Doctors are thorough, knowledgeable, and attentive.
- Easy to use platform for many users.
- Fast scheduling and easy appointment setup.
- Helps manage health from home and reduces need for in-person visits.

### Cons

- Frequent login crashes and overall app instability.
- In-app messaging is not accessible; must use the website.
- Billing and insurance charges and related disputes.
- Delays in care, charting, and prescription processing.
- Poor customer support responsiveness.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1640306909)