# Hola Barcelona

> Transport, guide and map

Canonical page: [https://chrome-stats.com/d/id1640229273](https://chrome-stats.com/d/id1640229273)

## Overview

- **ID:** `id1640229273`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Transports Metropolitans de Barcelona
- **Category:** Travel
- **Rating:** 4.10 / 5 (106 ratings)
- **Version:** 2.7.0
- **Last updated:** 2026-08-27
- **First published:** 2022-10-27
- **Size:** 69 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hola-barcelona/id1640229273)
- **Website:** [https://www.holabarcelona.com/](https://www.holabarcelona.com/)
- **Privacy policy:** [https://www.tmb.cat/en/tmb-privacy-policy](https://www.tmb.cat/en/tmb-privacy-policy)

## Description

Hola Barcelona is a Chrome extension that acts as your transport, guide, and map for exploring Barcelona. It helps you search routes, compare transport options, buy public transport tickets, and store cards in the app’s wallet for easy access.

The built-in smart guide highlights the city’s iconic sights such as Sagrada Familia, Park Güell, and Las Ramblas, supports offline route downloads for multi-day itineraries, and keeps your favorites handy so you never get lost.

## Rankings

- #138,639 — Overall

## Review summary

Users largely complain that the Hola Barcelona iOS app is buggy, slow, and unreliable for buying, downloading, and redeeming tickets. Common issues include login problems, tickets not redeeming or importing from the website, and unhelpful customer support. Several users are charged without easy refunds, and many note that the website works better than the app. A few positives exist, such as accurate route guidance and some bus-transfer features, but overall reliability and support are major drawbacks.

### Pros

- Accurate routes/directions to destinations.
- Bus service is convenient and allows transfers (you can get off and catch the next bus).

### Cons

- Buggy app with slow performance and long preload times.
- Ticket redemption/import failures: cannot redeem online; cannot import website-issued tickets; order numbers not recognized by the app.
- Poor customer service: automated loops, hard to reach, and difficult refunds.
- Card charges and inability to cancel or obtain refunds for purchases.
- App reliability vs website: the website is generally more reliable; use website instead.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1640229273)