# Narwal

> Lifestyle

Canonical page: [https://chrome-stats.com/d/id1636748263](https://chrome-stats.com/d/id1636748263)

## Overview

- **ID:** `id1636748263`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.
- **Category:** Lifestyle
- **Rating:** 3.70 / 5 (609 ratings)
- **Version:** 2.8.91
- **Last updated:** 2026-09-05
- **First published:** 2022-10-18
- **Size:** 322 MB
- **Data as of:** 2026-09-07
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/narwal/id1636748263)
- **Privacy policy:** [https://narwal-test-public-cdn.narwal.com/default/1772449729711/%E3%80%90%E6%B8%85%E6%B4%81%E7%89%88%E3%80%91%E6%B5%B7%E5%A4%96\_Narwal%20Privacy%20Policy\_%E8%8B%B1%E8%AF%AD\_20260228.html](https://narwal-test-public-cdn.narwal.com/default/1772449729711/%E3%80%90%E6%B8%85%E6%B4%81%E7%89%88%E3%80%91%E6%B5%B7%E5%A4%96_Narwal%20Privacy%20Policy_%E8%8B%B1%E8%AF%AD_20260228.html)

## Description

The Narwal app lets you control the Narwal robot remotely, monitor its status anytime, and unlock advanced features from anywhere.

It offers 5 cleaning modes, including Freo Mode, and lets you customize cleaning plans (sequence, frequency, mopping pressure and moisture). Spot cleaning targets specific areas; Map Management lets you merge and divide rooms, set no-go zones; and you can finish with a customized, engaging short video report of the cleaning results.

## Rankings

- #73,687 — Overall

## Review summary

Narwal delivers strong cleaning and mopping performance with good mapping and multi-unit app control, offering clear convenience and time savings. However, users frequently encounter app connectivity issues, mixed results with room mapping/splitting, and frustrations with customer service and warranty support, plus occasional hardware/software reliability problems that impact regular use.

### Pros

- Outstanding vacuuming and mopping performance, especially with pet hair; generally worth the price.
- Advanced AI mapping and obstacle avoidance that works well compared to competitors.
- App supports and controls multiple Narwal units across the home for centralized management.
- Significant convenience and time savings from hands-free cleaning.

### Cons

- Frequent app connectivity issues and sign-in problems; reliability is inconsistent.
- Mapping and split-room features struggle with open layouts or multiple entrances.
- Customer service and warranty handling are criticized; warranty terms unclear or not honored.
- Occasional hardware reliability problems and software glitches that affect regular use.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1636748263)