# Hello: Chatbot & Shared Inbox

> Contact Center for Business

Canonical page: [https://chrome-stats.com/d/id1635375551](https://chrome-stats.com/d/id1635375551)

## Overview

- **ID:** `id1635375551`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Walkover Web Solutions Pvt. Ltd.
- **Category:** Business
- **Version:** 8.3
- **Last updated:** 2026-09-03
- **First published:** 2023-01-23
- **Size:** 66 MB
- **Data as of:** 2026-09-07
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hello-chatbot-shared-inbox/id1635375551)
- **Website:** [https://msg91.com/hello/](https://msg91.com/hello/)
- **Privacy policy:** [https://msg91.com/privacy-policy/](https://msg91.com/privacy-policy/)

## Description

Hello by MSG91 is an integrated digital communication platform that elegantly fuses the power of a contact center, AI-driven chatbot, and a shared inbox. With its comprehensive suite of features, businesses can offer a seamless, consistent, and efficient customer support experience across various channels.

Key Features:

Unified Dashboard:

All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard.
Interaction History: Access prior customer interactions, ensuring agents have context for every conversation.
Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time.
Contact Center Module:

Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages.
Smart IVR: A robust Interactive Voice Response system to direct customers efficiently.
Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.

AI-powered Chatbot:

Instant Response: Provide real-time responses to common customer queries, even outside business hours.
Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction.
Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required.
Shared Inbox System:

Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses.
Categorization & Tagging: Sort and prioritize emails based on custom categories and tags.
Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency.
Integration and Extensibility:

CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data.
API Access: Extend the platform's capabilities by integrating with third-party tools and services.
Data Analytics & Reporting:

Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more.
Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business.
Security Features:

Data Protection: All customer interactions are encrypted to ensure data privacy.
Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc.
Access Control: Define role-based access to ensure data integrity and limit exposure.

Benefits of Hello by MSG91:

Streamlined Operations: Multiple tools combined into one ensures reduced operational friction.
Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted.
Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs.
Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.

## Rankings

- #1,416,908 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1635375551)