# NCIC Mobile Video Visitation

> Visits, Calls & Messaging

Canonical page: [https://chrome-stats.com/d/id1612681512](https://chrome-stats.com/d/id1612681512)

## Overview

- **ID:** `id1612681512`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** NCIC
- **Category:** Social Networking
- **Rating:** 3.40 / 5 (1,395 ratings)
- **Version:** 1.0.24
- **Last updated:** 2026-08-24
- **First published:** 2022-03-09
- **Size:** 293 MB
- **Data as of:** 2026-09-04
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/ncic-mobile-video-visitation/id1612681512)
- **Privacy policy:** [https://www.ncic.com/privacy](https://www.ncic.com/privacy)

## Description

NCIC Mobile Video Visitation is a communications extension designed to help users schedule and manage video visits with inmates. It supports video calls, real-time chat, and other features to streamline secure, convenient connections from your mobile browser.

Key capabilities include visit scheduling, seamless video conferencing, messaging, and reminders, all built with privacy and accessibility in mind. Whether you’re staying in touch with loved ones or coordinating facility communications, this extension keeps connections simple and secure.

## Rankings

- #54,538 — Overall

## Review summary

Users overwhelmingly report that NCIC Mobile Video Visitation is unreliable and expensive. The most frequent problems are authentication failures ('invalid credentials'), cross-device login issues, and accounts that won’t log in or reset. The service also experiences frequent outages, freezes, and spinning wheels, sometimes all day. Pricing is a major pain point: per-message fees, high video-chat costs, and automatic connect charges, with reports of double charges. Customer support is slow or unresponsive, leaving users without solutions. Some users note redeeming features like gifts/voice messages, but overall the app struggles to provide a stable visitation experience.

### Pros

- Gifts and voice messages are a redeeming feature.
- Video visitation and in-app messaging are core features offered by the app.
- The app provides a dedicated channel for contacting loved ones in jail.

### Cons

- Login/authentication failures (invalid credentials and password reset issues across devices).
- Frequent outages and instability (system down all day, app not loading, freezing/spinning).
- High and surprise pricing (per-message fees, expensive video chats, auto-connect charges, and reports of double charges).
- Poor customer support and slow or unresponsive responses to tickets.
- Reliability issues beyond login and pricing (video/voice quality problems, notification badges not clearing, and transaction history not loading).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1612681512)