# CBUS 311

> Productivity

Canonical page: [https://chrome-stats.com/d/id1608556864](https://chrome-stats.com/d/id1608556864)

## Overview

- **ID:** `id1608556864`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Removed
- **Publisher:** City of Columbus, Ohio
- **Rating:** 1.80 / 5 (50 ratings)
- **Version:** 3.15.0
- **Last updated:** 2025-04-25
- **First published:** 2022-04-08
- **Size:** 30 MB
- **Data as of:** 2026-10-02
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/cbus-311/id1608556864)
- **Privacy policy:** [https://one.rocksolid.com/privacy-policy/](https://one.rocksolid.com/privacy-policy/)

## Description

CBUS 311 is your one stop source for all non-emergency requests for City services. From reporting a pothole to request bulk trash collection, 311 is here to help you. By contacting 311 you ensure your request will reach the correct City Department as quickly as possible.

## Review summary

User feedback on CBUS 311 is overwhelmingly negative. The core functionality—submitting 311 requests—is repeatedly hampered by login problems, slow performance, and unresponsive UI. Many reviews describe the app as a non-native wrapper around the city’s website, with poor UX and little in-app support. Location search often fails, preventing users from entering or finding service points, and status updates for submitted requests are unreliable. While a few comments note marginal advantages over the website (such as easier access to submit requests or view basic trash-day info), most users advise using the city’s site or other channels instead.

### Pros

- Allows submitting 311 requests directly from the app.
- Provides quick access to trash collection days.
- Consolidates city services tasks in one place for convenience.
- Marginally easier to use than the website for some tasks.

### Cons

- Login and account setup issues prevent use (can't create account, can't log in, password resets fail).
- Persistent performance problems: slow, flaky UI, unresponsive screens, and frequent crashes.
- Not a native iOS app; essentially a mobile website wrapper, leading to a poor UX.
- Address/location search often fails or returns errors, preventing proper submissions.
- Request status updates are unreliable and there’s little to no in-app help or contact options.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1608556864)