# CAINIAO - Easier Consolidation

> Faster and cheaper shipping

Canonical page: [https://chrome-stats.com/d/id1601564702](https://chrome-stats.com/d/id1601564702)

## Overview

- **ID:** `id1601564702`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Hangzhou Cainiao Supply Chain Management Co., Ltd.
- **Category:** Lifestyle
- **Rating:** 4.50 / 5 (2,130 ratings)
- **Version:** 2.4.30
- **Last updated:** 2026-09-16
- **First published:** 2024-04-29
- **Size:** 71 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/cainiao-easier-consolidation/id1601564702)
- **Privacy policy:** [https://ys.cainiao.com/wow/z/fa/cainiaoheader/vyxz24khue?spm=16de6887.1dc70639.0.0.f1442251pXWICx](https://ys.cainiao.com/wow/z/fa/cainiaoheader/vyxz24khue?spm=16de6887.1dc70639.0.0.f1442251pXWICx)

## Description

CAINIAO APP由阿里巴巴旗下菜鳥網絡開發，支持淘寶、天貓、拼多多、京東等大型網購平台包裹合單跨境郵寄。隨時隨地輕鬆集運、一目了然管理跨境網購嘅包裹，覆蓋中國內地至香港、新加坡、馬來西亞、澳大利亞市場，包含中國內地至港新馬澳各區域的空海運集運線路。

功能亮點包括自動導入淘寶、天貓訂單，實時集運管理，以及在部分國家/地區提供的驛站取件等便捷選項，並提供晚到必賠、丟失必賠等保障，提升跨境購物與收貨體驗。

## Rankings

- #39,884 — Overall

## Review summary

Most reviews condemn CAINIAO for reliability and support issues: repeated bugs and login failures, shipments getting lost or delayed, and poor customer service. Users also complain about high prepaid fees with unclear refunds and a needlessly complex workflow, especially for non-Taobao orders. A few reviewers express mild satisfaction or appreciation when it works, but positive feedback is rare amid widespread frustration.

### Pros

- Core functionality (international shipping and package consolidation) is acknowledged as useful when the app works.
- Occasional positive sentiment exists (phrases like 'good', 'Ok', or '好喜欢'), indicating mild user satisfaction in some reviews.

### Cons

- Frequent bugs and stability issues after updates, including login problems and registration SMS not being sent.
- Packages getting stuck, misrouted to wrong depots, or lost/damaged with poor visibility of status in the app.
- Poor customer service and low accountability, with responses that blame external factors or slow follow-up.
- Upfront prepaid shipping fees with opaque pricing and refunds, leading to extra costs and confusion.
- Cumbersome workflow and weak UX, including extensive manual data entry for non-Taobao orders and overall confusing processes.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1601564702)