# samwin Mobile Agent

> samwin Contact Center

Canonical page: [https://chrome-stats.com/d/id1599548014](https://chrome-stats.com/d/id1599548014)

## Overview

- **ID:** `id1599548014`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Samwin
- **Category:** Business
- **Version:** 1.3.4
- **Last updated:** 2026-08-24
- **First published:** 2022-07-08
- **Size:** 70 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/samwin-mobile-agent/id1599548014)
- **Privacy policy:** [https://www.telecomsoftware.com/en/privacy-policy](https://www.telecomsoftware.com/en/privacy-policy)

## Description

The samwin Mobile Agent allows agent users to connect to samwin using their iPhone or iPad.
This app offers all the key features known from Desktop-class samwin Agents:
* Skill Management - log on to and off from Skills
* Call Handling - place a call on hold, park or re-queue a call
* Softphone Support - place and receive calls through WiFi or mobile data
* Full Directory Access - including presence and appointments
* Call Wait List & Call History - shows waiting and past calls

In areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile device's phone number, can be used instead of a Softphone ACD Extension. This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.

## Rankings

- #1,761,000 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1599548014)