# Brightside Health

> Virtual Mental Health Care

Canonical page: [https://chrome-stats.com/d/id1591640582](https://chrome-stats.com/d/id1591640582)

## Overview

- **ID:** `id1591640582`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Brightside Health Inc
- **Category:** Medical
- **Rating:** 4.20 / 5 (10,538 ratings)
- **Version:** 17.92.3
- **Last updated:** 2026-09-02
- **First published:** 2022-12-01
- **Size:** 110 MB
- **Data as of:** 2026-09-06
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/brightside-health/id1591640582)
- **Website:** [https://www.brightside.com/](https://www.brightside.com/)
- **Privacy policy:** [https://www.brightside.com/privacy/](https://www.brightside.com/privacy/)

## Description

Brightside Health delivers virtual mental health care through expert providers who tailor treatment to your needs. With 86% of members improving within 12 weeks, appointments within 48 hours, and care tailored to you, Brightside offers 1:1 dedicated support from start to finish.

Get 1:1 Video Sessions to share how you’re feeling, Proactive Progress Tracking to visualize your journey, Anytime Messaging for questions between sessions, and Skill-Building Lessons to apply new thoughts and behaviors. Getting better starts now, with Brightside by your side.

## Rankings

- #18,363 — Overall

## Review summary

Users praise Brightside Health for convenient remote therapy and some highly effective therapists, and note the app is user-friendly with occasional same-day access. However, recurring issues dominate: steep cancellation/no-show fees, billing disputes and poor customer service, unreliable scheduling, provider-matching problems, and unstable insurance acceptance. These factors heavily color the overall experience, making many users wary despite the platform’s potential benefits.

### Pros

- Remote therapy delivery without in-person visits (convenience)
- Some therapists reported as highly effective or exceptional
- App is generally user-friendly and easy to navigate
- Same-day or quick appointment availability mentioned by users

### Cons

- Frequent high cancellation/no-show and rescheduling fees (e.g., $165, $95, $120, $450)
- Widespread billing issues and poor customer service (unresponsive support, unclear charges)
- Appointment reliability problems (frequent cancellations, late starts, no-shows by Brightside, little notice) and poor communication
- Provider matching and quality concerns (mismatched specialties, language/connection issues, frequent provider changes)
- Insurance acceptance instability and cash-pay pressures (loss of coverage, fees when insurance changes)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1591640582)