# Sandvik Remote Support

> Productivity

Canonical page: [https://chrome-stats.com/d/id1585937368](https://chrome-stats.com/d/id1585937368)

## Overview

- **ID:** `id1585937368`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Softability Oy
- **Category:** Productivity
- **Version:** 5.54.3
- **Last updated:** 2026-09-17
- **First published:** 2021-09-16
- **Size:** 68 MB
- **Data as of:** 2026-09-25
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/sandvik-remote-support/id1585937368)
- **Privacy policy:** [https://softability.fi/en/xreach-privacy-policy/](https://softability.fi/en/xreach-privacy-policy/)

## Description

Sandvik Remote Support provides expert help for troubleshooting
- Connect and share your view with a mobile device or smart glasses with the right remote expert.
- Stream live-video to show the situation at the site.
- Collaborate with video, audio and chat in order to get help and guidance from the expert instantly.
- Resolve the issues faster and get the job done.

Smart request handling system for experts
- Open a ticket with the Expert portal tools and connect with the field worker using mobile device or computer.
- See field worker’s view and the exact situation at the site.
- Guide the work in real-time and send annotated images, documents and links to the field worker.
- Resolve issues together with the field worker.

Features
- Video & audio communication
- Offline mode
- Chat
- Annotation tools
- File transfer and storage
- Language translation
- Request handling and session storage
- User management
- Support for mobile devices and smart glasses
- Secure communications
- Integration and customisation

## Rankings

- #2,242,465 — Overall

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1585937368)