# Krystal

> Order, Earn, Unlock Perks!

Canonical page: [https://chrome-stats.com/d/id1577457805](https://chrome-stats.com/d/id1577457805)

## Overview

- **ID:** `id1577457805`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** The Krystal Company
- **Category:** Food & Drink
- **Rating:** 4.70 / 5 (14,241 ratings)
- **Version:** 2.2
- **Last updated:** 2026-04-01
- **First published:** 2021-09-03
- **Size:** 107 MB
- **Data as of:** 2026-09-11
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/krystal/id1577457805)
- **Website:** [https://www.krystal.com](https://www.krystal.com/)
- **Privacy policy:** [https://www.krystal.com/privacy-policy](https://www.krystal.com/privacy-policy)

## Description

Krystal is a loyalty rewards Chrome extension that helps you earn points on every purchase, unlock exclusive perks, and track rewards in one place. Features include fast sign-up, instant points tracking, birthday perks, referral rewards, a store finder, and push notifications for new offers.

Join Krystal today to start earning immediately and enjoy personalized deals, birthday surprises, and rewards you can't get elsewhere — all from a single app.

## Rankings

- #14,353 — Overall

## Review summary

Overall, Krystal's app can deliver a good experience when staff and processes run smoothly, but repeated issues dominate reviews: orders often come wrong or incomplete, many items aren’t available in the app, navigation and order management can be frustrating, delivery updates can be unreliable, and pricing/fees are a recurring complaint.

### Pros

- Friendly, helpful staff across multiple Krystal locations.
- App looks nice and generally works well when functioning.
- When operations run smoothly, service is fast and food is good.
- Positive interactions with staff members (e.g., Kaitlyn, Miranda, Heather).

### Cons

- Frequent order inaccuracies and missing/incorrect items.
- Items that customers want are not available in the app (limited menu or out of stock).
- App usability issues: confusing menu navigation, inability to cancel or modify orders, store selection errors, and login problems.
- Delivery delays and poor order updates (late updates, mis-timed deliveries).
- Unclear fees and perceived high prices for orders.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1577457805)