# Richmond Moves

> On-demand Transit in Richmond

Canonical page: [https://chrome-stats.com/d/id1576344220](https://chrome-stats.com/d/id1576344220)

## Overview

- **ID:** `id1576344220`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Via Transportation, Inc.
- **Category:** Travel
- **Rating:** 4.80 / 5 (474 ratings)
- **Version:** 4.30.0
- **Last updated:** 2026-09-08
- **First published:** 2022-04-13
- **Size:** 134 MB
- **Data as of:** 2026-09-21
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/richmond-moves/id1576344220)
- **Privacy policy:** [https://ridewithvia.com/privacy-policy/](https://ridewithvia.com/privacy-policy/)

## Description

Richmond Moves redefines local transit with on-demand rides in Richmond. Our corner-to-corner matching algorithm pairs riders headed in the same direction, delivering the comfort of a private ride with the efficiency and price of shared travel. Book in the app, meet at a nearby corner, and ride with others to your destination.

AFFORDABLE. By pooling riders into a single vehicle, fares drop while reducing congestion and emissions. SUSTAINABLE. Sharing rides helps make Richmond greener—one trip at a time. For support, email support-richmond@ridewithvia.com and if you love the experience, a 5-star rating is appreciated.

## Rankings

- #73,590 — Overall

## Review summary

Reviews praise Richmond Moves for being a low-cost, community-friendly transport option with transit connections, but repeatedly cite reliability and safety problems, plus frequent app issues. When it works, riders report friendly drivers and responsive service; however, long waits, cancellations, and mis-ordered pickup information undermine trust. Overall, the service offers real benefits and accessibility, but significant reliability and safety improvements are needed.

### Pros

- Low-cost, affordable transportation compared to alternatives like Uber or Lyft (publicly supported).
- Community-focused service that helps riders get around and connect to transit (e.g., BART), described as a blessing to the community.
- Convenient app experience for direct booking and ride information, often easier than calling.
- Positive driver experiences and good customer service when available.

### Cons

- Very long wait times and unreliability: drivers arriving late, cancellations, and repeated delays.
- Safety concerns with drivers (reckless driving, near-misses, and drivers who abandon rides).
- App reliability and accuracy issues: technical outages, lag, wrong pickup locations, and unclear/erratic ETAs.
- Inconsistent dispatch/communication that can leave riders unsure whether a ride is active or assigned.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1576344220)