# UTSWMyCare

> Medical

Canonical page: [https://chrome-stats.com/d/id1573621110](https://chrome-stats.com/d/id1573621110)

## Overview

- **ID:** `id1573621110`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** UT Southwestern Medical Center
- **Category:** Medical
- **Rating:** 4.80 / 5 (15,345 ratings)
- **Version:** 9.29.0
- **Last updated:** 2026-08-04
- **First published:** 2022-02-16
- **Size:** 194 MB
- **Data as of:** 2026-09-23
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/utswmycare/id1573621110)
- **Privacy policy:** [https://www.utsouthwestern.edu/legal/privacy-policy.html](https://www.utsouthwestern.edu/legal/privacy-policy.html)

## Description

UTSWMyCare is a streamlined, one-app solution from UT Southwestern that helps patients securely manage health information and stay connected with their provider. It offers access to medical records, lab results, messaging, prescription refills, scheduling, video visits, and campus wayfinding in a single, secure app.

A standout feature is an end-to-end video visit workflow—from check-in to post-visit scheduling—within the app, plus turn-by-turn directions from parking to your doctor’s office. The app also supports ride options via Uber/Lyft and allows uploading health data (including Apple Health data) when enrolled in self-tracking programs. Note: A MyChart account is required to access MyChart features.

## Rankings

- #13,564 — Overall

## Review summary

Overall, reviews praise UT Southwestern's care quality, empathy, and strong doctor–patient relationships, with many highlighting responsive communication and a convenient MyChart/MyCare portal for history, scheduling, and messaging. However, recurring frustrations center on the MyCare app’s reliability compared with MyChart, plus slow or ineffective administrative messaging and support. The care environment is consistently described as positive, with caring staff and well-maintained facilities. The app’s strengths for some are offset by reliability and usability issues for others, indicating a generally favorable clinical experience but a mixed digital tool experience.

### Pros

- High-quality, compassionate, and knowledgeable doctors and staff who consistently go above and beyond.
- Strong doctor–patient relationships and personalized, empathetic care.
- Responsive and timely communication with clinicians, especially via MyChart/MyCare.
- Convenient patient portal/app for learning medical history, scheduling appointments, and messaging the care team.
- Positive overall environment: clean facilities and friendly, supportive staff.

### Cons

- MyCare app reliability issues: frequent crashes/white screens and performance problems; some users prefer MyChart due to reliability.
- Slow or unhelpful admin messaging/support: users report excuses and delays in getting responses.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1573621110)