# CATS-Pass

> The way to pay! Anytime.

Canonical page: [https://chrome-stats.com/d/id1570679604](https://chrome-stats.com/d/id1570679604)

## Overview

- **ID:** `id1570679604`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of Charlotte
- **Category:** Travel
- **Rating:** 4.80 / 5 (15,977 ratings)
- **Version:** 1.12.1
- **Last updated:** 2026-09-11
- **First published:** 2021-08-20
- **Size:** 122 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/cats-pass/id1570679604)
- **Website:** [https://charlottenc.gov/cats](https://charlottenc.gov/cats)
- **Privacy policy:** [https://charlottenc.gov/Pages/Privacy\_and\_Legal\_Notices.aspx](https://charlottenc.gov/Pages/Privacy_and_Legal_Notices.aspx)

## Description

CATS-Pass is the official Charlotte Area Transit System mobile ticketing app. It lets you purchase and use transit tickets instantly on your smartphone - anywhere, anytime. CATS-Pass also provides trip planning tools to help you reach your destination efficiently.

Key features include instant passes via debit/credit card, Apple Pay, or Google Pay; step-by-step directions; a Cash Wallet; and the ability to save favorite routes and pass types. It also connects to other CATS apps like CATS See/Say, CATS Art In Transit, and TrackCATS for a coordinated travel experience.

## Rankings

- #13,245 — Overall

## Review summary

Users like the app for its ease of use and quick ticketing, appreciating the simple, few-click process to buy tickets and manage passes. However, recurring issues center on scheduling and route reliability: unclear arrival times, maps not updating, and frequent timing inconsistencies. Ticket activation can fail (monthly passes, same-day activation, inability to activate tickets). Login and device constraints (Too Many Devices, sign-in friction) also hinder access. Route search issues exacerbate planning. Overall, convenience is clear, but reliability and account management need work.

### Pros

- Easy to use and navigate
- Ticket purchases require only a few clicks
- Convenient overall for paying for and using CATS services

### Cons

- Scheduling and timing reliability issues: unclear arrival times, inconsistent bus times, and maps not updating
- Activation and ticket issues: monthly passes fail to activate, same-day activation requirements, and tickets that cannot be opened to activate
- Login/account and device management problems: Too Many Devices errors and sign-in friction
- Route planning/search problems: no trips found and difficulty finding routes

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- [LCTA SmartPay](https://chrome-stats.com/d/id1641316439) — 3.30 / 5
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- [LATS GoPass App](https://chrome-stats.com/d/id6736519464) — 3.00 / 5
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- [planCAT](https://chrome-stats.com/d/id1501885868) — 4.40 / 5
- [Transit Connect](https://chrome-stats.com/d/id6749118720) — 2.00 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1570679604)