# One Maintenance

> One Maintenance by Lessen

Canonical page: [https://chrome-stats.com/d/id1569281831](https://chrome-stats.com/d/id1569281831)

## Overview

- **ID:** `id1569281831`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SMS Assist, LLC.
- **Category:** Business
- **Rating:** 4.80 / 5 (2,442 ratings)
- **Version:** 3.0.0
- **Last updated:** 2026-06-02
- **First published:** 2021-08-30
- **Size:** 61 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/one-maintenance/id1569281831)
- **Website:** [https://www.lessen.com](https://www.lessen.com/)
- **Privacy policy:** [https://client-onedev.lessen.com/Sources/UserTerms/SMS%20Assist%20Privacy%20Statement%20One%20Maintenance%20Application.htm](https://client-onedev.lessen.com/Sources/UserTerms/SMS%20Assist%20Privacy%20Statement%20One%20Maintenance%20Application.htm)

## Description

One Maintenance by Lessen makes submitting maintenance requests quick and easy. Its guided, step-by-step workflow connects you with the technician best suited for the job and keeps you informed with push notifications when a technician is assigned and when a service visit is scheduled.

With the ability to attach photos or videos directly to your work orders, One Maintenance provides transparent, efficient maintenance management right from your smartphone.

## Rankings

- #36,424 — Overall

## Review summary

Overall, users praise One Maintenance for ease of use, photo uploads, and quick responses when functioning. However, recurring login/account problems, a clunky and mismatched troubleshooting flow, limited in-app support, and reliability issues undermine the experience, leading to frustration and doubts about timely maintenance.

### Pros

- Easy to use and user-friendly interface.
- Ability to take and attach photos directly in the app to maintenance requests.
- Fast responses and generally good service when functional.
- Improved communication of issues through the app.

### Cons

- Widespread login and account issues (password problems, resets, 'email in use in multiple locations', sign-up/login failures).
- Clunky UX with limited and misaligned troubleshooting options (cannot describe problems in own words).
- Limited or hard-to-find customer support/contact options within the app.
- Reliability issues: app forgets user data, requires re-entry, duplicate or repeated requests across platforms, and inconsistent behavior.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1569281831)