# Go2 by MATS

> On-demand transit in Muskegon

Canonical page: [https://chrome-stats.com/d/id1567038697](https://chrome-stats.com/d/id1567038697)

## Overview

- **ID:** `id1567038697`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Via Transportation, Inc.
- **Category:** Travel
- **Rating:** 4.80 / 5 (456 ratings)
- **Version:** 4.29.1
- **Last updated:** 2026-08-17
- **First published:** 2021-06-18
- **Size:** 134 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/go2-by-mats/id1567038697)
- **Website:** [https://matsbus.com/go2/](https://matsbus.com/go2/)
- **Privacy policy:** [https://ridewithvia.com/privacy-policy/](https://ridewithvia.com/privacy-policy/)

## Description

Go2 by MATS delivers on-demand, shared rides in the Muskegon metro area. Book rides in seconds, enjoy door-to-door pickups, and access flexible transit without owning a car.

SHARED. SUSTAINABLE. AFFORDABLE. Our tech matches people headed in the same direction, delivering the convenience of a private ride with the efficiency and affordability of public transit. Sharing reduces traffic and CO2 emissions, while pricing improves with more riders. For pricing and details, visit https://matsbus.com/go2/ or reach out at support-muskegon@ridewithvia.com.

## Rankings

- #74,749 — Overall

## Review summary

Users consistently praise friendly, safe, and professional drivers and the service’s value as a local, last-resort transport option. However, the feedback also highlights reliability problems (long waits, queueing, cancellations), booking and pickup issues (hard to book, wrong/drop-off locations, no-shows), and billing glitches (charges for rides not taken, refunds delays). Driver quality is sometimes inconsistent, and support is seen as underperforming. Overall, Go2 is helpful for short trips but needs improvements in reliability, availability, and customer service.

### Pros

- Friendly, safe, and professional drivers.
- Positive driver experiences and personable, above-and-beyond service from individual drivers.
- Convenient and useful as a last-resort transportation option for local residents.
- Reliable for getting to work for some riders and appreciated as a local commuting aid.

### Cons

- Chronic unreliability: long wait times, queuing, and cancellations without notice.
- Booking and pickup problems: hard to book, drivers cancel or don’t show, wrong pickup/drop-off locations.
- Billing and credit glitches: being charged for rides not taken and refunds issues.
- Inconsistent driver quality and uneven adherence to locations.
- Not enough drivers and weak customer support/management feedback.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1567038697)