# Ride Sun Metro

> Travel

Canonical page: [https://chrome-stats.com/d/id1561583141](https://chrome-stats.com/d/id1561583141)

## Overview

- **ID:** `id1561583141`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** City of El Paso
- **Category:** Travel
- **Rating:** 2.20 / 5 (46 ratings)
- **Version:** 2.5.3
- **Last updated:** 2026-05-22
- **First published:** 2021-04-05
- **Size:** 149 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/ride-sun-metro/id1561583141)
- **Privacy policy:** [https://www.elpasotexas.gov/privacy-policy](https://www.elpasotexas.gov/privacy-policy)

## Description

Plan, ride & connect with El Paso Sun Metro (Ride Sun Metro), using the official mobile app for bus travel in El Paso City. User-friendly features include Bus schedule, mobile ticketing options, and direct connection to customer service. In addition, the El Paso Ride Sun Metro Official Mobile App can be used to locate Bus Stops, Plan Trip and bookmark favorite Routes. 

Key Features:
* Real-Time Bus Schedule.
* Routes and Schedules.
* Trip Planner.
* Purchase Tickets.
* Direct connection to Customer Service.

## Rankings

- #239,203 — Overall

## Review summary

Users cite recurring reliability issues: ticketing failures (charges without tickets, missing tickets, slow refunds), outdated/inaccurate transit data and maps, poor customer support, and slow app performance. A single positive point notes ease of finding nearby stops and buying tickets, but overall reliability is the major concern.

### Cons

- Ticket purchases frequently fail or tickets do not appear; charges are sometimes made without delivering a ticket, with refunds taking days.
- Real-time tracking and map data are inaccurate or lag behind actual conditions.
- Customer support is unhelpful or slow to resolve issues.
- App loads slowly and displays incorrect times.
- Weak route planning and limited map integration (no saved trips, missing bus stops, poor route planning).

## Similar extensions and apps

- [Sun Metro](https://chrome-stats.com/d/id1188770493) — 2.00 / 5
- [Sun Metro OnDemand](https://chrome-stats.com/d/id6747404371)
- [Sunrides](https://chrome-stats.com/d/id1550203009) — 4.40 / 5
- [El Metro](https://chrome-stats.com/d/id1291827056) — 1.70 / 5
- [El Metro Ticketing](https://chrome-stats.com/d/id1587882247) — 5.00 / 5
- [SunRide - powered by SunLine](https://chrome-stats.com/d/id6742354786) — 4.40 / 5
- [Smart Ride App](https://chrome-stats.com/d/id1543955552) — 4.00 / 5
- [SunRail Mobile](https://chrome-stats.com/d/id6449265958) — 4.80 / 5
- [RideMETRO](https://chrome-stats.com/d/id532621754) — 2.20 / 5
- [Sun On Demand](https://chrome-stats.com/d/id1573303409) — 4.60 / 5
- [Metro Connection On-Demand](https://chrome-stats.com/d/id1600424386)
- [El Expreso Bus Company](https://chrome-stats.com/d/id6743059335)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1561583141)