# Columbia Gas

> Utilities

Canonical page: [https://chrome-stats.com/d/id1560716975](https://chrome-stats.com/d/id1560716975)

## Overview

- **ID:** `id1560716975`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Smart Energy Systems LLC
- **Category:** Utilities
- **Rating:** 4.80 / 5 (51,215 ratings)
- **Version:** 1.42
- **Last updated:** 2026-08-19
- **First published:** 2021-08-18
- **Size:** 33 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/columbia-gas/id1560716975)
- **Privacy policy:** [https://www.columbiagas.com/privacy-statement](https://www.columbiagas.com/privacy-statement)

## Description

Columbia Gas mobile app empowers you to manage your gas service anytime, anywhere. Pay bills, view usage history, enroll in AutoPay and Budget Plan, and manage multiple accounts from a single app.

Secure login with Touch ID/Face ID, easy access to PDFs of bills, and straightforward payment options—all designed for convenience, control, and choice.

## Rankings

- #6,043 — Overall

## Review summary

Users generally like the Columbia Gas app for its simplicity and usefulness in paying bills on mobile. However, recurring issues include outages and unavailability, payment flow failures, unreliable AutoPay with inflexible scheduling, biometric login problems, and login/registration friction. Support is also seen as weak. Overall, the app is helpful when functioning but unreliable for many users.

### Pros

- Easy to use / intuitive interface.
- Convenient mobile access for bill management and payments.
- Paying bills via the app can be quick and fee-free when it works.
- Helps users complete billing tasks quickly.

### Cons

- Frequent outages or unavailability / cannot connect to the service.
- Payment processing failures or the ability to complete payments is broken (e.g., Continue button not working).
- AutoPay often does not work and has inflexible due-date options.
- Biometric authentication (Face ID / Touch ID) does not reliably work.
- Login/registration friction, including sign-in problems and difficulty creating new accounts.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1560716975)