# NIPSCO

> Utilities

Canonical page: [https://chrome-stats.com/d/id1560716107](https://chrome-stats.com/d/id1560716107)

## Overview

- **ID:** `id1560716107`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Smart Energy Systems LLC
- **Category:** Utilities
- **Rating:** 4.80 / 5 (26,094 ratings)
- **Version:** 1.42
- **Last updated:** 2026-08-19
- **First published:** 2021-08-18
- **Size:** 33 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/nipsco/id1560716107)
- **Privacy policy:** [https://www.nipsco.com/our-site/privacy-statement](https://www.nipsco.com/our-site/privacy-statement)

## Description

NIPSCO's mobile app makes energy management simple with convenience, control, and choice. This free app lets you view bills, track energy usage, and pay online, enroll in AutoPay, Budget Plan, and Paperless Billing—so your account is tailored to you, anytime, anywhere.

From outage information to secure login and usage insights, you can manage multiple accounts, report outages, download PDFs, and stay on top of alerts. The app supports Touch ID and Face ID for quick, secure access and helps you stay informed about your energy usage.

## Rankings

- #9,713 — Overall

## Review summary

Users find the NIPSCO app useful for paying bills and even appreciate outage visibility, with improvements over time. However, many reviews highlight serious reliability and cost issues: frequent payment processing failures, escalating bills with extra charges, weak customer support, portal limitations, and UI/UX glitches. Overall sentiment is mixed: convenient for bill payment, but reliability, pricing, and support concerns overshadow the app experience.

### Pros

- The app effectively handles bill payments in-app as its core function.
- It offers outage status visibility within the app, showing how many customers are affected.
- Users find the app useful and feel it has improved over time, making life easier.

### Cons

- Frequent in-app payment processing failures and error messages that prevent paying via the app.
- Rising electricity rates and extra charges leading to higher bills and perceived price gouging.
- Poor customer support/chats with slow or unhelpful responses.
- Online portal limitations, such as only one person being able to pay or reject a payment.
- UI/UX glitches and readability issues suggesting the app feels poorly designed or buggy.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1560716107)