# Bluestone Lane

> Food & Drink

Canonical page: [https://chrome-stats.com/d/id1551938671](https://chrome-stats.com/d/id1551938671)

## Overview

- **ID:** `id1551938671`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** BLUESTONE LANE HOLDINGS LLC
- **Category:** Food & Drink
- **Rating:** 4.80 / 5 (4,221 ratings)
- **Version:** 3.2.6
- **Last updated:** 2026-07-03
- **First published:** 2021-07-18
- **Size:** 235 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/bluestone-lane/id1551938671)
- **Website:** [https://bluestonelane.com/loyalty-app/](https://bluestonelane.com/loyalty-app/)
- **Privacy policy:** [https://bluestonelane.com/policies/privacy/](https://bluestonelane.com/policies/privacy/)

## Description

Bluestone Lane's redesigned app lets you order for delivery, pickup, or dine-in. Dine-in by selecting your location and scanning the table QR code, schedule pickup to skip queues at Order Ahead locations, and track deliveries in real time.

Earn loyalty rewards with Blue, Green, and VIP Gold status for exclusive perks and VIP events, and enjoy your first coffee or tea on us when you download and pay with the BL app. You’ll also earn rewards on every order and get free delivery on orders of $35+.

## Rankings

- #27,820 — Overall

## Review summary

Bluestone Lane’s iOS app shows potential with multi-modal ordering and loyalty integration, but it is plagued by reliability problems, login/account issues, and loyalty processing failures. Delivery ETA gaps and outdated menu/customization options further degrade usability, while payment flow friction adds to user frustration. Overall, the app can work well when functioning, but frequent glitches and regressions significantly hinder a smooth user experience.

### Pros

- The app consolidates order-ahead, dine-in, and delivery in one ecosystem with loyalty rewards.
- When the app works, it provides a straightforward and intuitive ordering experience.
- Some users report positive in-store service and coffee quality in conjunction with the app experience.

### Cons

- Frequent reliability problems: slow loading, crashes after updates, and unresponsive order actions.
- Login/signup and account security issues, including hacked accounts and difficulty logging in.
- Rewards and loyalty issues: points failing to apply, processing errors, and points/coupons disappearing after updates.
- Delivery frustrations: long estimated delivery times, late arrivals, and poor contact options.
- Menu, customization, and payment frictions: outdated menus, missing size/modification options, and removal of payment methods like InKind; complex checkout flow.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1551938671)