# Renfe

> Travel

Canonical page: [https://chrome-stats.com/d/id1544224672](https://chrome-stats.com/d/id1544224672)

## Overview

- **ID:** `id1544224672`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Renfe Viajeros
- **Category:** Travel
- **Rating:** 4.60 / 5 (3,327 ratings)
- **Version:** 2.15.0
- **Last updated:** 2026-08-03
- **First published:** 2021-09-23
- **Size:** 68 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/renfe/id1544224672)
- **Website:** [http://www.renfe.com](http://www.renfe.com/)
- **Privacy policy:** [https://www.renfe.com/es/es/ayuda/informacion-legal-viajeros/privacidad-cookies/privacidad-apps/politica-de-privacidad-app-renfe](https://www.renfe.com/es/es/ayuda/informacion-legal-viajeros/privacidad-cookies/privacidad-apps/politica-de-privacidad-app-renfe)

## Description

Renfe es la app oficial para comprar y gestionar tus viajes en trenes AVE, Larga Distancia, Media Distancia y Avant.

- Comprar, cambiar y anular billetes sin gastos de gestión
- Guardar el billete en el móvil
- Gestionar abonos y Puntos Renfe
- Consultar rutas y obtener los mejores precios
- Usar código promocional
- Asociar tu billete a tu tarjeta de fidelización y gestionar tus datos

## Rankings

- #32,014 — Overall

## Review summary

Users repeatedly report Renfe's iOS app as unreliable and frustrating. The most frequent complaints are payment failures and ghost charges, crashes or server downtime, and registration/login problems (including country-code and password issues). English support is limited and translations are often inaccurate. Real-time seat availability and pricing at checkout are not reliable, causing surprises and added costs. Despite occasional praise for a clean UI and some usable experiences, reliability is the dominant issue across reviews.

### Pros

- UI is clean and intuitive when the app works.
- Some users can create an account and book tickets, with occasional smooth experiences.
- The app is considered better than the website in some cases.
- Ticket scanning works after purchase.

### Cons

- Frequent payment failures and 'technical error' messages, with ghost charges when purchases don't complete.
- Frequent crashes, downtime, and general unreliability; app often unresponsive or non-functional.
- Registration/login problems: cannot sign in, password issues, and country-code restrictions (US +1 not supported).
- Language support and translations are poor; English help is limited and translations are inaccurate.
- Real-time availability and pricing information are unreliable, leading to surprises at checkout and extra charges.

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- [Renfe Cercanias](https://chrome-stats.com/d/id953441960) — 4.50 / 5
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- [Iryo](https://chrome-stats.com/d/id6444018990) — 1.10 / 5
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- [PlayRenfe](https://chrome-stats.com/d/id1164900394) — 1.50 / 5
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Source: [Chrome-Stats](https://chrome-stats.com/d/id1544224672)