# Mi LUMA

> Manage a LUMA Energy account.

Canonical page: [https://chrome-stats.com/d/id1543777592](https://chrome-stats.com/d/id1543777592)

## Overview

- **ID:** `id1543777592`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Luma Energy ServCo, LLC
- **Category:** Utilities
- **Rating:** 2.10 / 5 (944 ratings)
- **Version:** 1.19.3
- **Last updated:** 2026-09-11
- **First published:** 2021-06-01
- **Size:** 96 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mi-luma/id1543777592)
- **Website:** [http://lumapr.com](http://lumapr.com/)
- **Privacy policy:** [http://lumapr.com](http://lumapr.com/)

## Description

Mi LUMA is LUMA Energy’s customer app for registering residential or commercial accounts. After signing in, you can enable biometrics (Face Unlock, fingerprint) or PIN for quick access, or reuse your Mi LUMA web credentials.

The Dashboard shows the current balance and billing details, with one-tap access to view and download bills as PDFs, pay by card or bank, and review 12 months of billing history, outages, and FAQs—accessible 24x7.

## Rankings

- #77,759 — Overall

## Review summary

User reviews largely criticize Mi LUMA’s app for reliability and data accuracy, though some basics work. Pros include in-app bill payments, simple payment flow, viewing statements/payments, outage reporting, and occasional update-driven improvements. The top issues are recurring payment failures, crashes or launch problems, inaccurate or mixed account data, and a cluttered UI/UX with scrolling glitches. Despite some positive notes, the overall sentiment is negative with persistent reliability problems.

### Pros

- Payments can be made through the app.
- The app is simple and straightforward for paying bills.
- Users can view statements and payments within the app.
- The app provides a feature to report outages.
- Some users notice improvements after updates (outages display/behavior improved).

### Cons

- Frequent payment failures or unavailability prevent paying bills via the app.
- The app crashes, won’t open, or requires re-logging repeatedly.
- Balances and account details are inaccurate or mixed across accounts.
- Poor UI/UX with cramped layout and scrolling issues, causing slow or unreliable use.
- General reliability concerns and pervasive negative sentiment about the app.

## Similar extensions and apps

- [Lumo Energy](https://chrome-stats.com/d/id6477903007)
- [LumMobile](https://chrome-stats.com/d/id1589992725) — 5.00 / 5
- [Lumina Energia](https://chrome-stats.com/d/id6742133499)
- [Lumina Members](https://chrome-stats.com/d/id6738607945) — 5.00 / 5
- [LUMA Wellness Studio](https://chrome-stats.com/d/id6758626814) — 5.00 / 5
- [Lumen Energy](https://chrome-stats.com/d/id6449045921)
- [Luma Care](https://chrome-stats.com/d/id1354965133) — 3.70 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1543777592)