# City Utilities – My Account

> Smarter Utility Management

Canonical page: [https://chrome-stats.com/d/id1534801228](https://chrome-stats.com/d/id1534801228)

## Overview

- **ID:** `id1534801228`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Smart Energy Systems LLC
- **Category:** Utilities
- **Rating:** 4.60 / 5 (4,979 ratings)
- **Version:** 2.11
- **Last updated:** 2026-08-18
- **First published:** 2021-04-19
- **Size:** 70 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/city-utilities-my-account/id1534801228)
- **Website:** [https://www.cityutilities.net/](https://www.cityutilities.net/)
- **Privacy policy:** [https://www.cityutilities.net/corporate/legal/privacy/](https://www.cityutilities.net/corporate/legal/privacy/)

## Description

City Utilities – My Account is a single, secure Chrome extension that helps you manage electric, natural gas, water, and transit services from one place. It streamlines billing, usage tracking, outage reporting, and multi-account management with a clean, intuitive interface and real-time updates.

City Utilities My Account also makes it easy to pay bills, view usage trends, start or stop service, set up notifications, and contact customer support—all designed for convenience and security.

## Rankings

- #26,151 — Overall

## Review summary

Most reviews focus on stability and payment issues after updates. The top positives are that the redesign is user friendly and that login is now supported, with at least one reviewer noting the app is easy to figure out and mirrors the full website. However, users report repeated payment problems due to card data entry bugs, forced updates and sign-in requirements, incorrect or inconsistent billing data, non-dismissable notification badges, and missing or wrong usage data after updates. Overall sentiment is cautious optimism about design and login, overshadowed by reliability concerns.

### Pros

- Easy to figure out with a short learning curve and parity with the full website.
- New design is user friendly and intuitive.
- New version allows logging in, which improves accessibility.

### Cons

- Frequent card expiration date input bugs causing failed payments.
- General app instability after updates: forced updates, sign-in every time, Face ID not working, and credentials issues.
- Billing and payment data inconsistencies: wrong charges, $0.00 bill displays, and payment history misalignment.
- Notification badge that cannot be dismissed.
- Missing or inaccurate usage data after updates: no current usage shown and gas page is wrong.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1534801228)