# Liberty My Account

> Utilities

Canonical page: [https://chrome-stats.com/d/id1531641480](https://chrome-stats.com/d/id1531641480)

## Overview

- **ID:** `id1531641480`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Smart Energy Systems LLC
- **Category:** Utilities
- **Rating:** 4.60 / 5 (13,066 ratings)
- **Version:** 1.19
- **Last updated:** 2026-02-06
- **First published:** 2021-08-26
- **Size:** 43 MB
- **Data as of:** 2026-09-07
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/liberty-my-account/id1531641480)
- **Privacy policy:** [https://libertyutilities.com/privacy-policy.html](https://libertyutilities.com/privacy-policy.html)

## Description

Liberty My Account is a Chrome extension that helps you manage Liberty utilities by connecting to the Liberty My Account mobile app. View and pay your bill from any device with ease using the new app.

You can customize notifications (email or text) and view usage through easy-to-read graphs, helping you stay in control and save on your next bill.

## Rankings

- #15,392 — Overall

## Review summary

The Liberty My Account reviews are largely negative. Recurrent problems include unreliable payments and balance visibility, in-app fees and low payment limits, billing inaccuracies and delays (including refunds and rate hikes), login data issues, and slow customer support. A small portion of users report occasional positive experiences related to convenience and basic usability.

### Pros

- Some users find the app convenient for paying bills.
- Some reviewers describe the app as user-friendly when it works.
- A few reviews note the digital interface can be usable for basic account management.

### Cons

- Unreliable payment functionality: users cannot pay via the app, balance often not shown, and auto-pay frequently fails.
- In-app fees and payment limits: charges for using the app to pay, $600 per-payment limit requiring multiple attempts.
- Billing issues: bills are frequently inaccurate or delayed, refunds can take months, and there are frequent price increases.
- Login and data handling problems: clunky login flow, repeated prompts (Face ID/state), and credit card details not reliably saved.
- Customer service delays: difficulty reaching a representative and long callback wait times.

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- [My Energy Account](https://chrome-stats.com/d/id473979626) — 2.10 / 5
- [City Utilities – My Account](https://chrome-stats.com/d/id1534801228) — 4.60 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1531641480)