# BASIC Benefits App

> Consumer Driven Accounts

Canonical page: [https://chrome-stats.com/d/id1530425675](https://chrome-stats.com/d/id1530425675)

## Overview

- **ID:** `id1530425675`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Benfinity, LLC
- **Category:** Health & Fitness
- **Rating:** 4.40 / 5 (2,205 ratings)
- **Version:** 5.14.0
- **Last updated:** 2026-08-20
- **First published:** 2020-09-29
- **Size:** 118 MB
- **Data as of:** 2026-09-03
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/basic-benefits-app/id1530425675)
- **Privacy policy:** [https://www.basiconline.com/privacy-statement/](https://www.basiconline.com/privacy-statement/)

## Description

The BASIC Benefits App makes managing your health benefits easy and always accessible. Check balances, submit requests, pay bills, and access important insurance and loyalty cards from anywhere with real-time, secure account details.

Key features include photographing receipts for digital storage, facial recognition sign-in for faster access, the ability to suspend a misplaced BASIC Card and restore access, and consolidated receipts for later review.

## Rankings

- #39,533 — Overall
- #29 — benefit

## Review summary

User reviews predominantly report reliability and support problems. While a few note the app can be easy to use for submitting FSA reimbursements and that reimbursements sometimes arrive within 24 hours, most experiences describe frequent crashes, login and verification errors, and processing delays or denials. Denied claims with repeated requests for receipts, unclear decline reasons, and inconsistent decisions appear common. Customer service is consistently criticized as unhelpful or slow, and update-induced bugs further hinder use. Overall, the app shows promise for reimbursements but suffers from stability, support, and clarity issues.

### Pros

- Easy to use for submitting reimbursements.
- Reimbursements can arrive quickly, often within 24 hours.
- The app supports submitting FSA-related reimbursements.

### Cons

- Frequent crashes and instability; app stops working after updates or on launch.
- Reimbursements are frequently denied or require multiple receipts with unclear reasons.
- Login and verification issues prevent access (verification codes failing, errors like 'SOMETHING WENT WRONG', black screen).
- Customer support is slow or unhelpful; support requests often fail to follow up.
- Bugs and glitches hinder navigation and overall functionality, especially after updates.

## Similar extensions and apps

- [BAC My Benefits Mobile](https://chrome-stats.com/d/id656611960) — 4.30 / 5
- [Baystate Benefits Mobile](https://chrome-stats.com/d/id786371161) — 1.70 / 5
- [APA Benefits Flex](https://chrome-stats.com/d/id6779651415) — 4.20 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1530425675)