# Ascott Star Rewards: Book Stay

> Travel and Stay Rewarded

Canonical page: [https://chrome-stats.com/d/id1528969049](https://chrome-stats.com/d/id1528969049)

## Overview

- **ID:** `id1528969049`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Ascott International Management
- **Category:** Travel
- **Rating:** 2.40 / 5 (33 ratings)
- **Version:** 8.7
- **Last updated:** 2026-09-09
- **First published:** 2020-09-29
- **Size:** 187 MB
- **Data as of:** 2026-09-21
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/ascott-star-rewards-book-stay/id1528969049)
- **Website:** [https://www.discoverasr.com/en/member/benefits](https://www.discoverasr.com/en/member/benefits)
- **Privacy policy:** [https://www.discoverasr.com/en/privacy-policy](https://www.discoverasr.com/en/privacy-policy)

## Description

Unlock a better way to travel
Introducing our latest update with a fresh, all-new look designed just for you! Our redesigned interface offers a smoother, more intuitive experience, making it easier than ever to explore your favourite features. Enjoy enhanced navigation, vibrant visuals, and improved functionality at your fingertips. Unlock exclusive offers and the best accommodation deals when you book direct with Ascott Star Rewards, Ascott’s loyalty programme.

Book Your Stay at Destinations Around the World
With the Ascott Star Rewards mobile app, select from over 400 participating properties spanning 14 brands across more than 120 cities for your upcoming stay. What’s more, access the latest travel inspirations to plan ahead for your next adventure.

Participating Brands
Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Preference, Fox, Harris, POP!, Vertu and Yello.           
  
Exclusive Deals and Offers
Be amongst the first to experience our newest properties with opening offers, app-exclusive deals, and stay vouchers; whilst earning reward points for all eligible stays.

Manage Your Loyalty Membership
Seamlessly navigate your loyalty membership, keep track of upcoming stays, and effortlessly manage reservations and stay preferences.

Partnerships
Earn airline miles on eligible bookings with participating airline partners.

Convenience on the Go
Now you can conveniently check in on your mobile with pre-arrival check-in while on the go and activate your mobile room key for access to your accommodation and facilities within the property.

Chat with Us
Connect with us via mobile chat during your stay.

Download Now to Stay Rewarded.

## Rankings

- #264,194 — Overall

## Review summary

User reviews show ASR’s hotel options are appealing, but the app struggles with sign-up, booking/verification glitches, and poor navigation. Compatibility issues on iOS (including Room Key) and loyalty rewards concerns are frequent pain points, contributing to an overall negative app experience despite positive sentiment about ASR properties.

### Pros

- Customers appreciate ASR properties and hotel options.
- The app is described as clean and efficient.
- Some users find the app simple and straightforward to use.

### Cons

- Sign-up and account creation issues (can't sign up, generic error messages, password pasting blocked).
- Booking/verification problems (OTP delivery delays, cannot retrieve reservations, modal flows causing input loss).
- Poor UX and navigation, making the app hard to use.
- iOS compatibility issues (Room Key not working on iOS 16 / latest iOS, app instability on new iOS).
- Rewards/loyalty concerns (misleading '1 free night' claim and unresponsive points support).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1528969049)