# Lead Center

> Lead Management + Softphone

Canonical page: [https://chrome-stats.com/d/id1508136495](https://chrome-stats.com/d/id1508136495)

## Overview

- **ID:** `id1508136495`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** CallRail, Inc.
- **Category:** Business
- **Rating:** 2.00 / 5 (41 ratings)
- **Version:** 2.13.0
- **Last updated:** 2025-09-16
- **First published:** 2020-08-31
- **Size:** 35 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/lead-center/id1508136495)
- **Website:** [http://www.callrail.com](http://www.callrail.com/)
- **Privacy policy:** [https://www.callrail.com/privacy/](https://www.callrail.com/privacy/)

## Description

The Lead Center mobile app consolidates your inbound and outbound interactions and allows you to manage your calls and texts from your mobile phone. It empowers your team to manage communications from the office or on the go, and provides a flexible, easy-to-use system for capturing, engaging with, and managing leads.

When someone calls one of your CallRail tracking numbers, you'll receive it on your phone. When you make an outbound call from your phone, you can select any of your tracking numbers to serve as your outbound caller ID.

In addition to allowing you to handle business from anywhere, Lead Center serves as a robust communications hub, digital database, and cloud-based softphone, all rolled into one. 

Lead Center also feeds directly into your CallRail account, so you can trace every interaction back to its marketing source. Track the performance of your marketing efforts, calculate ROI down to the penny, and see which ads and campaigns are responsible for driving calls, texts, and form submissions to your business.

## Rankings

- #260,195 — Overall
- #75 — lead generation

## Review summary

Lead Center for iOS shows potential with its calling/texting features and real-time client tracking, and users note ongoing improvements. However, many reviews center on reliability problems: frequent glitches, crashes, and being logged out mid-call; inconsistent notifications and missed communications; incorrect caller IDs and poor contact syncing. UX/UI issues and loss of history/notes further hinder usage. Overall, users want stability, reliable notifications, better contact handling, and feature parity with the desktop experience.

### Pros

- Easy-to-use layout and intuitive interface for making calls and sending texts.
- Integrated call and text workflow that helps track client communications.
- Real-time data and reporting capabilities (custom reporting) for client interactions.
- Active development and ongoing improvements to the app.

### Cons

- Frequent glitches, crashes, and overall instability; users report being logged out mid-call.
- Unreliable notifications and missed calls/texts; messages require manual refresh and some delays.
- Caller ID is often incorrect and in-app contact syncing is poor (difficulty updating, linking iPhone contacts).
- UX/UI issues and non-intuitive navigation; noticeable bugs, lag, and usability problems.
- Loss of conversation history and notes due to redesign; features like notes are missing or hard to access.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1508136495)