# Hiwell Therapy & Mental Health

> Anxiety, Stress & Depression

Canonical page: [https://chrome-stats.com/d/id1506664037](https://chrome-stats.com/d/id1506664037)

## Overview

- **ID:** `id1506664037`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Hiwell Teknoloji Anonim Sirketi
- **Category:** Health & Fitness
- **Rating:** 4.80 / 5 (471 ratings)
- **Version:** 3.34.0
- **Last updated:** 2026-09-19
- **First published:** 2020-05-06
- **Size:** 371 MB
- **Data as of:** 2026-09-22
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hiwell-therapy-mental-health/id1506664037)
- **Website:** [https://www.hiwellapp.com/en](https://www.hiwellapp.com/en)
- **Privacy policy:** [https://www.hiwellapp.com/en/privacy-policy](https://www.hiwellapp.com/en/privacy-policy)

## Description

Hiwell Therapy & Mental Health provides secure, online access to licensed psychologists, psychiatrists, and dietitians. With a global network and evidence-based approaches like CBT, Hiwell connects you to personalized care for anxiety, stress, mood, relationships, and other wellbeing needs. All sessions are confidential, and payments are encrypted.

Key features include free 15-minute introductory calls with providers, online dietitian nutrition counseling, e-prescriptions and e-reports where applicable, and a comprehensive free tests library plus expert-written content. Hiwell supports adult, couples, and child & adolescent therapy with flexible, worldwide access and ongoing support.

## Rankings

- #73,776 — Overall

## Review summary

The app can deliver effective therapy when a good therapist is matched and the service is professional and timely, with real positive impact. However, recurring issues across reviews include forced upselling and automatic assignment to inexperienced therapists, last-minute cancellations with billing disputes, cross-border payment difficulties, and multiple reliability problems such as connectivity, synchronization, and scheduling errors.

### Pros

- High-quality therapy when a good therapist match is achieved
- App generally functions well with professional, on-time service
- Positive impact on life and perspective from therapy

### Cons

- Automatic assignment to inexperienced therapists and upsell to Plus to access experienced therapists
- Frequent last-minute cancellations by therapists with charges and unclear refund policy
- Payment problems and cross-border limitations (Visa cards not supported, US cards often not accepted)
- Technical issues during sessions (audio/video problems, synchronization, app freezes) and UI glitches
- Scheduling/timezone mismatches and poor communication around appointments

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1506664037)