# Pure Chat : Live Website Chat

> Business

Canonical page: [https://chrome-stats.com/d/id1504100695](https://chrome-stats.com/d/id1504100695)

## Overview

- **ID:** `id1504100695`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Ruby Receptionists
- **Category:** Business
- **Rating:** 4.40 / 5 (574 ratings)
- **Version:** 3.025
- **Last updated:** 2022-10-05
- **First published:** 2020-03-24
- **Size:** 77 MB
- **Data as of:** 2026-09-15
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/pure-chat-live-website-chat/id1504100695)
- **Website:** [https://purechat.com/](https://purechat.com/)
- **Privacy policy:** [https://www.ruby.com/privacy/](https://www.ruby.com/privacy/)

## Description

Pure Chat makes live website chat effortless. Use the companion app to connect with visitors in real time, support unlimited chats, and reply instantly to questions as they come in.

With the iOS companion app, you can manage availability, receive notifications for new chats, and access historical transcripts from anywhere. Sign up today to start conversations and convert visitors into customers.

## Rankings

- #70,489 — Overall

## Review summary

Users repeatedly report that Pure Chat on iOS is unreliable: notifications often do not arrive, chats fail to connect or load, and the app frequently logs out or times out, causing missed conversations. Some praise mobile monitoring and WordPress integration, and note the free version can be useful despite reliability issues. Overall, the app has value for mobile monitoring but suffers from intermittent notification, connection, and session stability problems that hamper business use.

### Pros

- Mobile monitoring of live chats from iPhone / mobile device.
- WordPress plugin integration enables on-site live chat through WordPress.
- Free app with reasonably good value.

### Cons

- Notifications not reliably delivered on iOS, leading to missed chats.
- App frequently logs out or cannot stay logged in.
- Chats fail to load or connect, with spinning/reconnecting and timeouts.
- Chats sometimes not delivered or missed due to reliability issues.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1504100695)