# AirDroid Remote Support

> Utilities

Canonical page: [https://chrome-stats.com/d/id1502345783](https://chrome-stats.com/d/id1502345783)

## Overview

- **ID:** `id1502345783`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** SAND STUDIO CORPORATION LIMITED
- **Category:** Utilities
- **Rating:** 2.80 / 5 (38 ratings)
- **Version:** 1.2.1
- **Last updated:** 2024-05-15
- **First published:** 2020-03-17
- **Size:** 63 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/airdroid-remote-support/id1502345783)
- **Privacy policy:** [https://rs.airdroid.info/?lang=en#/Privacy](https://rs.airdroid.info/?lang=en#/Privacy)

## Description

AirDroid Remote Support is an efficient solution for remote support and lightweight management.
You can provide remote assistance in an intuitive way with real-time screen sharing, voice call, text message, tutorial gesture, AR camera, etc. In addition, an intelligent remote monitoring and management solution is provided.

Key Features:
Remote Control: Directly control the remote device during the help session.
Real-time Screen Sharing: Share screen with your partner to see the issue together. Pause anytime to protect privacy and data security.
Live Chat: Discuss complex problem with voice call, can also sent voice and text messages.
File Transfer: Able to send any required files through the chat window to give fast support.
AR Camera & 3D Markers: Allows you to see through the remote device camera and place 3D markers onto real-world objects.
Permission & Device Management: Assign roles and permissions for support team members, monitor the status of devices on a list, and manage device groups.
Security & Privacy: Secure remote access with 256-bit AES and dynamic 9-digit codes. Disable or enforce functions to enhance security.

Quick Guide:
Business User:
1. Visit the official website (https://www.airdroid.com/remote-support-software/) and apply for a free trial. 
2. Install AirDroid Business on the the supporter's Windows, macOS or mobile device where you wish to provide remote support.
3. Install AirDroid Remote Support on the supportee's iOS or Windows devices.
4. Initiate a support session with a 9-digit code or from the Device List.
Personal user:
1. Install AirMirror on the supporter's mobile device. 
2. Install AirDroid Remote Support on the supportee's mobile device.
3. Get the 9-digit code showing in  AirDroid Remote Support app.
4. Enter the 9-digital code in AirMirror and start your help session.

## Rankings

- #234,761 — Overall
- #81 — support

## Review summary

User feedback is mixed. Many reviews warn the app is used by scammers to gain remote access, steal information, and impersonate legitimate support, creating serious security concerns. Several reports describe personal data loss and fraudulent activity linked to the platform. A smaller group of reviews praise ease of use, fast screen-sharing-based remote troubleshooting, AR-guided instructions, and solid voice-chat, which can save time for service providers. Overall, the app offers strong remote support features but carries substantial risk from misuse that harms trust.

### Pros

- Easy to use
- Screen sharing with pin-code access enables effective remote troubleshooting
- AR camera feature helps instruct clients visually
- Real-time voice chat improves communication during support
- Fast connection and reliable sessions

### Cons

- High risk of scams and impersonation by attackers using the app to gain remote access
- Security/privacy concerns due to potential remote access and data theft
- Negative sentiment and trust issues from numerous scam reports

## Similar extensions and apps

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1502345783)