# Greystar Resident App

> Lifestyle

Canonical page: [https://chrome-stats.com/d/id1500611474](https://chrome-stats.com/d/id1500611474)

## Overview

- **ID:** `id1500611474`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Greystar Real Estate Partners LLC
- **Category:** Lifestyle
- **Rating:** 4.90 / 5 (5,985 ratings)
- **Version:** 5.70.0
- **Last updated:** 2026-09-11
- **First published:** 2020-03-01
- **Size:** 170 MB
- **Data as of:** 2026-09-17
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/greystar-resident-app/id1500611474)
- **Website:** [http://www.residentportal.com](http://www.residentportal.com/)
- **Privacy policy:** [https://www.entrata.com/terms-of-use](https://www.entrata.com/terms-of-use)

## Description

The Greystar Resident App provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. Key features include one-tap rent payments, recurring auto-pay, and rent reminders.

Other capabilities let you contact your property directly from the app, submit inspections, take photos of issues, and use Touch ID, Face ID, or 3D Touch for quick access. Note: This app works with Entrata's ResidentPortal and ResidentPay at Greystar property locations.

## Rankings

- #23,029 — Overall

## Review summary

Overall, residents praise the app for being easy to use and offering a convenient portal for rent payments. However, a dominant issue across reviews is instability: the app frequently crashes or won’t open after updates (notably iOS 26 and September 2025). Additional complaints include login/access problems, lack of clear maintenance-request tracking, and occasional misreporting of payments. While some users have positive experiences when it loads, reliability problems drive most feedback and indicate urgent fixes and stronger support are needed.

### Pros

- The app is easy to use with a user-friendly portal.
- The payment process is smooth and convenient for rent payments.
- The portal is useful for managing rent payments and maintenance requests.

### Cons

- Frequent crashes and the app won’t open, especially after updates (notably iOS 26 and Sep 2025).
- App crashes within seconds of opening or immediately upon launch, making it unusable.
- Login/access issues (inability to sign in or create an account) due to apartment-does-not-exist errors.
- Maintenance requests lack proper tracking and status updates, leaving users unsure of progress.
- Some payments are not reflected correctly or reported inaccurately.

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- [Greystar UK](https://chrome-stats.com/d/id6746193747)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1500611474)