# Verizon Care Smart

> Lifestyle

Canonical page: [https://chrome-stats.com/d/id1497584285](https://chrome-stats.com/d/id1497584285)

## Overview

- **ID:** `id1497584285`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Removed
- **Publisher:** Verizon Wireless
- **Category:** Lifestyle
- **Rating:** 2.90 / 5 (101 ratings)
- **Version:** 3.0.16
- **Last updated:** 2026-01-09
- **First published:** 2020-04-20
- **Size:** 91 MB
- **Data as of:** 2026-09-15
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/verizon-care-smart/id1497584285)
- **Website:** [https://www.verizonwireless.com/connected-devices/verizon-care-smart](https://www.verizonwireless.com/connected-devices/verizon-care-smart)
- **Privacy policy:** [https://www.verizon.com/about/privacy/care-smart-app](https://www.verizon.com/about/privacy/care-smart-app)

## Description

The Verizon Care Smart app lets you activate and manage Get Help—Professional Monitoring on eligible Apple Watch, Samsung Galaxy Watch, and Google Pixel Watch models connected through Verizon. Set up Get Help (subscription required). A Get Help agent responds 24/7 when you tap the watch's Get Help button or when the watch reports a fall. The agent can notify emergency services with your location and can conference in a trusted personal contact. Your Trust Circle contacts can view your location and are notified when the agent closes your case. 

Note: The Verizon Care Smart Watch is compatible with the Care Smart app but does not support Get Help services. It still allows Trust Circle contacts to communicate with and locate the watch via the Care Smart app. Get Help for eligible watches is available as part of the Verizon MyPlan SmartWatch Data and Safety Perk. Care Smart supports Apple Watch 4+, Samsung Galaxy Watch4+, and Google Pixel Watch.

## Review summary

Overall, Verizon Care Smart is seen as a valuable safety tool for families, especially for location tracking. However, it is plagued by frequent login/authentication failures, reliability issues after updates, location inaccuracies, and pairing problems, with customer support often criticized for slow responses. While some users report it works in their setup and can function offline in specific cases, persistent bugs and setup frustrations overshadow the potential benefits for most reviewers.

### Pros

- Provides family safety/location tracking via the Care Smart watch.
- Includes basic calls/text capability to a limited set of contacts, which can be useful in emergencies.
- Works for some families in certain setups, offering a usable safety solution despite issues.
- Can function offline for users in no-internet environments (mentioned by at least one reviewer).
- Valued concept for family safety and peace of mind (appears in reviews).

### Cons

- Frequent login/authentication problems, especially with Apple ID sign-in and incorrect credentials.
- App crashes, freezes, or stops working after updates.
- Location services unreliable, with wrong locations, location off, or locator spinner issues.
- Device pairing/linking failures, including 'device already linked to another account' and difficulty pairing new devices.
- Poor or slow customer support with long wait times and unhelpful responses.

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- [Companion Watch](https://chrome-stats.com/d/id1598728077) — 5.00 / 5
- [SafeWatchs](https://chrome-stats.com/d/id1205420740) — 1.50 / 5
- [CareWatch Mobile](https://chrome-stats.com/d/id6760646940) — 5.00 / 5
- [SafeLink Customer](https://chrome-stats.com/d/id6776634040)

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1497584285)