# iCOMM Connectivity

> Utilities

Canonical page: [https://chrome-stats.com/d/id1494213395](https://chrome-stats.com/d/id1494213395)

## Overview

- **ID:** `id1494213395`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** A. O. Smith
- **Category:** Utilities
- **Rating:** 1.30 / 5 (368 ratings)
- **Version:** 14.1.0
- **Last updated:** 2026-05-18
- **First published:** 2020-09-09
- **Size:** 33 MB
- **Data as of:** 2026-09-05
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/icomm-connectivity/id1494213395)
- **Website:** [https://www.hotwater.com/resources/mobile-apps.html](https://www.hotwater.com/resources/mobile-apps.html)
- **Privacy policy:** [https://www.aosmith.com/Privacy-Policy/](https://www.aosmith.com/Privacy-Policy/)

## Description

**iCOMM Connectivity** is a Chrome extension that brings the iCOMM connectivity platform to your browser, enabling homeowners and professionals to remotely control and monitor iCOMM-enabled water heaters from brands like A. O. Smith, State, American, Lochinvar, and Reliance. Set temperature, choose operating modes, and manage schedules with ease to optimize hot water use.

**Key features** include diagnostic fault notifications, configurable settings, and the ability to align your water heater with utility Demand Response or Time-of-Use programs, unlocking energy savings across multiple units.

## Rankings

- #137,738 — Overall

## Review summary

The iCOMM app is repeatedly unstable and hard to use. Users report frequent disconnections and outages, the device being forgotten or needing re-adding, registration/QR scanning failures, and poor access to meaningful energy data. Scheduling and remote control are limited or unreliable, with ongoing login and support challenges. Overall, the app fails to deliver a dependable remote-control experience for AO Smith water heaters.

### Cons

- Frequent disconnects, outages, or 'offline' messages making the app unreliable for controlling the water heater.
- The app often forgets or requires re-adding/re-registering the heater; scanning QR codes or entering DSN manually fails repeatedly.
- Lack of usable telemetry or energy usage data; graphs are non-interactive and don’t show real-time or per-day consumption.
- Scheduling and remote-control features are limited or inconsistent (cannot schedule multiple times or switch modes easily).
- Persistent login/session issues (repeated sign-ins, password reset problems, and weak support) degrade usability and trust.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1494213395)