# CarelonRx

> Medical

Canonical page: [https://chrome-stats.com/d/id1491354975](https://chrome-stats.com/d/id1491354975)

## Overview

- **ID:** `id1491354975`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** CarelonRx, Inc
- **Category:** Medical
- **Rating:** 3.30 / 5 (31 ratings)
- **Version:** 8.9.0
- **Last updated:** 2026-09-12
- **First published:** 2019-12-31
- **Size:** 88 MB
- **Data as of:** 2026-09-19
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/carelonrx/id1491354975)
- **Privacy policy:** [https://www.carelonrx.com/privacy-statement/](https://www.carelonrx.com/privacy-statement/)

## Description

With the CarelonRx app, you can get more from your pharmacy benefits. Look up the price of a prescription, find a preferred pharmacy, and manage all your medications in one place. Refill prescriptions from the app and track shipments until they’re delivered to your door.

The CarelonRx app allows you to:
•	See all prescriptions at a glance
•	Compare costs and check coverage
•	Find a pharmacy in your plan’s network
•	Sign up for home delivery and automatic refills (on certain prescriptions)
•	Check order status and track shipments
•	View prescription history
•	Access or download your digital ID card
•	View claims history or make a payment
•	Update shipping and payment information and communication preferences
•	Chat live with pharmacy member services or schedule a call back

You must have pharmacy benefits directly through CarelonRx to use the app. Contact your health plan to check, if you aren’t sure.

This app does not collect any information or share any personal data.

## Rankings

- #238,756 — Overall

## Review summary

User feedback on CarelonRx is largely negative. The most recurring problems are login/authentication failures, frequent bugs, and lengthy onboarding. Several reviews highlight slow performance and clunky navigation, especially when dealing with refills after expiration. Another major pain point is the confusing ecosystem of co-branding (Anthem, Sydney, IngenioRx) that leads to conflicting directions and unclear UX. Customer support is also described as slow and inefficient, with long holds and multiple data verifications. A small subset notes initial refills can work and some basic features exist, but overall reliability and clarity are lacking.

### Pros

- Basic prescription management features are available in the app.
- Initial refills can go smoothly for some users.
- Some users view the app as well designed.

### Cons

- Repeated login/authentication failures and having to re-enter information.
- Confusing cross-brand ecosystem (Anthem, Sydney, IngenioRx) leading to conflicting guidance.
- Frustrating customer support with long wait times and multiple verification steps.

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1491354975)