# hvv switch – Mobility Hamburg

> Deutschlandticket & Sharing

Canonical page: [https://chrome-stats.com/d/id1489283392](https://chrome-stats.com/d/id1489283392)

## Overview

- **ID:** `id1489283392`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Hamburger Hochbahn AG
- **Category:** Travel
- **Rating:** 4.40 / 5 (770 ratings)
- **Version:** 2.5.0
- **Last updated:** 2026-08-31
- **First published:** 2020-06-28
- **Size:** 474 MB
- **Data as of:** 2026-09-18
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/hvv-switch-mobility-hamburg/id1489283392)
- **Website:** [https://www.hvv-switch.de](https://www.hvv-switch.de/)
- **Privacy policy:** [https://www.hvv-switch.de/en/app/data-privacy/noheader/](https://www.hvv-switch.de/en/app/data-privacy/noheader/)

## Description

**hvv switch** combines Hamburg public transport and shared mobility in one app and account. Buy hvv tickets, including the Deutschlandticket and the senior ticket for Hamburg residents aged 67+, with digital tickets available directly in the app.

Plan journeys by bus, train or ferry with timetables, real-time updates, disruption alerts and U-Bahn occupancy information. You can also book and use carsharing from Free2move, SIXT share, MILES and Cambio, rent Voi e-scooters, hire StadtRAD bikes and book MOIA on-demand shuttles. Pay securely by PayPal, credit card or SEPA, and save favourite tickets and routes for quick access.

## Rankings

- #62,674 — Overall
- #40 — switch
- #62 — sharing
- #89 — ticket

## Review summary

User reviews are mixed: some find HVV Switch easier than older options and usable with PayPal, enabling Deutschlandticket purchases. However, frequent blockers include payment friction, country restrictions (notably no USA support), poor customer service, and reliability/UX issues that can prevent buying or verifying tickets.

### Pros

- Helps US-based users buy Deutschlandticket using a US credit card, often where other apps fail.
- PayPal is supported as a payment option, enabling purchases.
- Compared with the old HVV app, Switch is simpler and easier to use once set up.
- Offers a straightforward path to purchasing Deutschlandticket (two payment options: PayPal or a German method).

### Cons

- Poor customer support and difficulties canceling monthly subscriptions.
- Unreliable payment methods and country restrictions: US/German cards often don’t work; some users face 17-digit card errors; Serbia and other countries are blocked; PayPal can incur cash-advance fees.
- Reliability and UX problems: frequent login/logout errors, navigation resets, and inability to complete or verify a ticket when needed.
- Limited country availability (USA not supported) affecting accessibility for many travelers.

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- [NAH.SHUTTLE](https://chrome-stats.com/d/id1573239134) — 5.00 / 5

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1489283392)