# MySafaricom App

> Lifestyle

Canonical page: [https://chrome-stats.com/d/id1481438147](https://chrome-stats.com/d/id1481438147)

## Overview

- **ID:** `id1481438147`
- **Platform:** Apple
- **Type:** Apple app
- **Status:** Available
- **Publisher:** Safaricom Limited
- **Category:** Lifestyle
- **Rating:** 4.80 / 5 (13,331 ratings)
- **Version:** 1.28.1
- **Last updated:** 2026-09-10
- **First published:** 2020-02-03
- **Size:** 155 MB
- **Data as of:** 2026-09-20
- **Store listing:** [Apple App Store](https://apps.apple.com/us/app/mysafaricom-app/id1481438147)
- **Privacy policy:** [http://safaricomapp.safaricom.co.ke/mc/resources/privacypolicy.htm](http://safaricomapp.safaricom.co.ke/mc/resources/privacypolicy.htm)

## Description

MySafaricom App consolidates Safaricom services into a single, easy-to-use mobile app. It enables M-PESA money transfers, selecting contacts from your phone book, confirming recipient names, and checking transaction charges before sending, plus the ability to share completed transfers.

Additional features include Lipa na M-PESA for in-store bill payments, Top Up via contacts or scratch cards, data plan purchases (including All One Data bundles), view balances for Data, Airtime, and Credit limit, Home Fibre plan management, and access to a daily E-Paper newspaper for a premium digital reading experience.

## Rankings

- #14,831 — Overall

## Review summary

Reviews cluster around cross-border access and reliability problems with the MySafaricom App: users report being unable to sign in or use the app outside Kenya, frequent logouts and crashes, and updates that degrade performance. ESIM activation is described as cumbersome, sometimes requiring a visit to a corporate office or lacking an online portal. Support is hard to reach, and there are bugs in managing saved numbers and Paybill favorites. Overall, users want better cross-border access, stability, easier eSIM setup, and improved UX.

### Cons

- App not usable outside Kenya; sign-in and access are restricted for users abroad (diaspora).
- Frequent reliability problems: logouts, freezes, crashes, and updates that break functionality.
- Poor in-app support with no clear way to contact customer service.
- eSIM provisioning is cumbersome, requiring a visit to a corporate office or lacking an online portal.
- Issues managing saved numbers in Paybill/Favorites (unknown numbers appear and deletions fail).

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Source: [Chrome-Stats](https://chrome-stats.com/d/id1481438147)